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- Tasks: Prepare delicious food and create attractive displays while delivering excellent customer service.
- Company: ESS is part of Compass Group, serving Defence, Government, and Energy sectors across the UK.
- Benefits: Enjoy a supportive team environment with opportunities for career progression and recognition.
- Why this job: Join a passionate team that values individuality and celebrates diversity in a fast-paced setting.
- Qualifications: A positive attitude and teamwork skills are essential; catering experience is a plus but not required.
- Other info: Full-time role with 35 hours per week, ideal for those who thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You\’ll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Defence? Here\’s what you need to know before applying.
Key Responsibilities
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Ideal Candidate Profile
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mindset
- Have experience within a similar catering-related role, but this isn’t essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/2101/43365001/52750607/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Customer Service Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for food and customer service during the interview. Share personal experiences where you went above and beyond to help a customer or create a memorable dining experience.
✨Tip Number 2
Familiarise yourself with the company’s values and mission, especially their commitment to diversity and employee development. This will help you align your answers with what they are looking for in a candidate.
✨Tip Number 3
Prepare to discuss how you handle pressure and maintain a positive attitude in a busy environment. Think of specific examples that demonstrate your ability to thrive under stress.
✨Tip Number 4
Research common food handling and hygiene standards relevant to the role. Being knowledgeable about these practices can set you apart as a candidate who takes safety seriously.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any catering-related roles. Emphasise your ability to work under pressure and your enthusiasm for delivering excellent customer service.
Craft a Strong Cover Letter: In your cover letter, express your passion for food and people. Mention specific examples of how you've contributed to a positive customer experience in previous roles, and demonstrate your team player attitude.
Highlight Key Skills: Focus on the skills mentioned in the job description, such as timekeeping, reliability, and a safety-first mindset. Use bullet points to make these stand out and ensure they align with the company's values.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what the company values.
✨Demonstrate Team Spirit
Since the role requires being part of a friendly team, highlight your ability to work collaboratively. Discuss experiences where you successfully worked with others to achieve a common goal, showcasing your team player attitude.
✨Prepare for a Fast-Paced Environment
The job is in a busy setting, so be ready to discuss how you handle pressure. Provide examples of times when you thrived under stress or managed multiple tasks effectively, which will show that you're well-suited for the role.
✨Understand Food Safety Standards
Familiarise yourself with basic food handling and hygiene standards, as these are crucial for the position. Being able to discuss these topics confidently will demonstrate your readiness to comply with health and safety regulations.
