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- Tasks: Prepare delicious food, create displays, handle cash, and ensure hygiene standards.
- Company: Join Compass Group UK&I, supporting military and government services with a focus on teamwork.
- Benefits: Enjoy opportunities for career progression, a supportive team culture, and employee rewards.
- Why this job: Be part of a passionate team delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: A can-do attitude, teamwork skills, and a desire to succeed; catering experience is a plus.
- Other info: Diversity is celebrated here; we value individuality and empower our team members.
The predicted salary is between 24000 - 36000 £ per year.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full-time basis, contracted to 35 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You\’ll be given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards employees who go beyond the plate.
Could you bring your spark to Defence? Here\’s what you need to know before applying:
Your Key Responsibilities Will Include
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Customer Services Assistant Will
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mindset
- Have experience within a similar catering-related role, but this isn\’t essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high-profile police, secure environments, and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels, and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service at all levels to join our teams.
Job Reference: com/1306/95661001/52392557/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!
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Customer Service Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for food and customer service during the interview. Share personal experiences where you went above and beyond to help a customer or create a memorable dining experience.
✨Tip Number 2
Familiarise yourself with Defence's brand and values. Understanding their commitment to quality and customer satisfaction will help you align your answers with what they are looking for in a candidate.
✨Tip Number 3
Prepare examples of how you've thrived in fast-paced environments. Discuss specific situations where you successfully managed multiple tasks under pressure, showcasing your ability to stay calm and efficient.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where collaboration was key to achieving a goal. Highlight how you contributed to a positive team dynamic and supported your colleagues.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any catering-related roles. Use keywords from the job description, such as 'team player', 'enthusiastic', and 'excellent customer service' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and people. Mention specific examples of how you've delivered excellent customer service in the past and express your enthusiasm for working in a fast-paced environment.
Highlight Relevant Skills: In your application, emphasise skills that align with the job requirements, such as timekeeping, reliability, and a safety-first mindset. If you have experience handling cash or operating a cash register, be sure to include that too.
Show Your Personality: Let your personality shine through in your application. The company values individuality, so don't hesitate to express what makes you unique and how you can contribute to their friendly team atmosphere.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this will demonstrate your commitment to the role.
✨Highlight Teamwork Experience
Since the role requires being a great team player, be prepared to discuss your experiences working in teams. Talk about how you contribute to a positive team environment and any challenges you've overcome together with colleagues.
✨Demonstrate Your Ability to Thrive Under Pressure
In a busy environment like Defence, it's crucial to handle pressure well. Prepare to share instances where you've successfully managed high-stress situations, showcasing your ability to stay calm and focused while delivering quality service.
✨Familiarise Yourself with Food Safety Standards
Understanding food handling and hygiene standards is essential for this role. Brush up on relevant regulations and be ready to discuss how you ensure compliance in your previous roles, even if you don't have direct experience in catering.
