Customer Service Assistant

We\’re currently recruiting for a talented Customer Service Assistant to help us create beautifully crafted drinks and provide exceptional customer service at Defence on a part-time basis, contracted to 27.5 hours per week.

As a Customer Service Assistant, you will use your skills to deliver first-class service and perfectly presented drinks to our customers. You\’ll have every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.

Shift patterns will be staggered, and please note: this role is contracted to 50 weeks per year.

Could you bring your spark to Defence? Here\’s what you need to know before applying:

Your Key Responsibilities Will Include

• Preparing perfectly blended drinks and serving high-quality food that delights our customers
• Maintaining an effective bar service with an emphasis on high-quality, efficient service
• Keeping the bar area clean
• Having a perfect knowledge of all beverages served in the bar, how to prepare them, and how they should be presented
• Receiving and processing payments (cash and credit cards)
• Being an enthusiastic team player and excellent communicator
• Representing Defence and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our Ideal Customer Service Assistant Will

• Be a brilliant communicator and easily build relationships
• Have a warm personality and be smartly presented
• Be committed to delivering high levels of customer service
• Strive for excellence in an eager and motivated manner
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, ESS supports over 250 UK military establishments, police, secure environments, government sites, and various onshore and offshore facilities, including platforms, drilling rigs, floatels, and offices for the energy sector. We believe that a friendly face makes all the difference, so we look for people passionate about delivering excellent customer service at all levels.

Job Reference: com/2005/95458001/52668003/R/BU #Defence

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves at work and has equal opportunities to advance their careers. We celebrate the diverse talents, backgrounds, and abilities of our team members, aiming to make everyone feel valued and empowered to reach their full potential because diversity is our strength!

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