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- Tasks: Serve customers and ensure a seamless experience while maintaining high standards.
- Company: ESS is part of Compass Group, supporting Defence, Government, and Energy sectors across the UK.
- Benefits: Enjoy flexible hours, career progression, and a supportive work environment that values individuality.
- Why this job: Join a team that celebrates diversity and rewards outstanding service in a dynamic setting.
- Qualifications: Passion for customer service, great communication skills, and ability to work under pressure.
- Other info: This role offers zero hours, perfect for students seeking flexible work.
We're currently recruiting a dedicated Customer Services Assistant - Zero Hours to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week.
As a Customer Services Assistant - Zero Hours, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Could you bring your spark to Defence? Here's what you need to know before applying:
Your Key Responsibilities Will Include:- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the food service and helping customers with natural service
- Representing Universities and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling and Hygiene standards
- Complying with Health and Safety regulations
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Have a safety-first mindset
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the specific services offered by ESS, especially in the Defence sector. Understanding their operations and values will help you connect your skills to their needs during any discussions.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to maintain a positive brand image and provide seamless service.
✨Tip Number 3
Emphasise your teamwork and communication skills. Since the role requires working closely with others, be ready to discuss how you contribute to a team environment and support your colleagues.
✨Tip Number 4
Research food handling and hygiene standards relevant to the role. Being knowledgeable about these regulations will not only impress your interviewers but also show your commitment to safety and quality.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Assistant at ESS. Highlight your ability to serve customers and maintain high standards in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service experience, teamwork, and ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering outstanding service. Mention specific examples of how you've provided excellent customer experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding service. Share examples of how you've gone above and beyond for customers in the past, as this role requires a genuine passion for helping others.
✨Demonstrate Teamwork Skills
As a Customer Service Assistant, you'll be part of a team. Highlight your ability to work well with others by discussing previous experiences where you collaborated effectively to achieve a common goal.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in this role, such as handling complaints or difficult customers. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Know the Company and Its Values
Research ESS and understand their commitment to diversity and employee development. Be ready to discuss how your values align with theirs, as this will show your genuine interest in being part of their team.
