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- Tasks: Prepare delicious food, create displays, handle cash, and ensure hygiene standards.
- Company: ESS is part of Compass Group, serving Defence, Government, and Energy sectors across the UK.
- Benefits: Full-time hours, opportunities for progression, and a supportive team culture.
- Why this job: Join a passionate team, thrive in a fast-paced environment, and make a difference in customer service.
- Qualifications: Enthusiastic attitude, teamwork skills, and a desire to succeed; catering experience is a plus but not essential.
- Other info: Diversity is celebrated, and every individual is valued and empowered to reach their full potential.
The predicted salary is between 24000 - 33600 £ per year.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full-time basis, contracted to 35 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50 weeks per year.
Could you bring your spark to Defence? Here’s what you need to know before applying:
Your Key Responsibilities Will Include:- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mindset
- Have experience within a similar catering-related role, but this isn’t essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company culture at ESS. They value individuality and a passion for customer service, so think about how your personal experiences align with their values. This will help you stand out during any informal conversations or interviews.
✨Tip Number 2
Prepare to discuss your teamwork skills. Since the role requires being an excellent team player, think of specific examples where you've successfully collaborated with others in a busy environment. This will demonstrate your ability to thrive under pressure.
✨Tip Number 3
Showcase your enthusiasm for food and customer service. Consider sharing any relevant experiences or hobbies that highlight your passion for delivering exceptional service and creating delightful food experiences, as this aligns perfectly with the job requirements.
✨Tip Number 4
Research the health and safety regulations related to food handling. Being knowledgeable about these standards will not only prepare you for the role but also show your commitment to maintaining a safe and compliant work environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what ESS is looking for.
Craft a Strong CV: Make sure your CV is up-to-date and clearly outlines your relevant experience, especially in customer service or catering roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to thrive in a busy environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have delivered excellent customer service in the past and how you embody the qualities ESS values, such as teamwork and reliability.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role heavily relies on a passion for helping others.
✨Demonstrate Team Spirit
As a Customer Service Assistant, being a team player is crucial. Highlight your experiences working in teams, especially in fast-paced environments. Discuss how you contribute positively to team dynamics and support your colleagues.
✨Prepare for Food Safety Questions
Since the role involves food handling, be ready to discuss your understanding of food safety and hygiene standards. Even if you don't have direct experience, showing that you are aware of these regulations will impress the interviewers.
✨Exhibit a Can-Do Attitude
The ideal candidate should have a positive, can-do attitude. During the interview, convey your willingness to take on challenges and adapt to busy situations. Share instances where you've thrived under pressure to demonstrate your resilience.
