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- Tasks: Prepare delicious food and create attractive displays while delivering exceptional customer service.
- Company: Join ESS, part of Compass Group, supporting Defence and Government services.
- Benefits: Part-time hours with opportunities for career progression and a supportive team environment.
- Why this job: Be part of a passionate team and make a difference in a fast-paced setting.
- Qualifications: Enthusiastic attitude and a desire to succeed; catering experience is a plus but not essential.
- Other info: Diversity is our strength; we celebrate individuality and empower our team members.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 30 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You\’ll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50.2 weeks per year.
Could you bring your spark to Defence? Here’s what you need to know before applying:
Your Key Responsibilities Will Include
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Customer Services Assistant Will
- Have an enthusiastic can‑do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety‑first mindset
- Have experience within a similar catering-related role, but this isn’t essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/1501/95676001/52734813/R/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Customer Service Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ESS and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will highlight your passion for delivering excellent service.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It’s all about making a great first impression, especially in a role that’s all about customer interaction.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional experience for our customers.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience, even if it’s not directly in catering. We love seeing how your skills can transfer to our fast-paced environment, so don’t hold back!
Be Yourself: We value individuality, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our friendly team atmosphere.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant. Familiarise yourself with the key responsibilities like food preparation and customer interaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Passion
Since this role is all about delivering excellent customer service, be ready to share examples of how you've gone above and beyond for customers in the past. Whether it’s a time you handled a tricky situation or made someone’s day better, let your enthusiasm shine through!
✨Team Player Vibes
As a Customer Service Assistant, teamwork is crucial. Be prepared to discuss how you work well with others, especially in busy environments. Share stories that highlight your ability to collaborate and support your colleagues, as this will resonate well with the interviewers.
✨Dress the Part
Even though it's a part-time role, first impressions matter! Dress smartly and appropriately for the interview. It shows respect for the opportunity and reflects your understanding of the professional environment you'll be working in.
