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- Tasks: Prepare delicious food, create displays, handle cash, and ensure hygiene standards.
- Company: ESS is part of Compass Group, serving Defence, Government, and Energy sectors across the UK.
- Benefits: Enjoy flexible hours, career progression, and a supportive team culture.
- Why this job: Join a passionate team, thrive in a dynamic environment, and make a real impact.
- Qualifications: Enthusiastic attitude, teamwork skills, and a desire to succeed; catering experience is a plus.
- Other info: Diversity is celebrated here; everyone is valued and empowered to grow.
The predicted salary is between 24000 - 36000 £ per year.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part time basis, contracted to 20 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You\’ll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here\’s an idea of what your shift patterns will be: 4 on 4 off
Please note: This role is contracted to 50 weeks per year
Could you bring your spark to Defence? Here\’s what you need to know before applying:
Your Key Responsibilities Will Include
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Customer Services Assistant Will
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn\\\’t essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Job Reference: com/0202/96009001/52722302/BU #Defence
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Customer Service Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the company culture at ESS. They value individuality and a friendly atmosphere, so showcasing your personality during any interactions can help you stand out as a candidate who fits their team.
✨Tip Number 2
Highlight your ability to thrive under pressure. Since the role involves working in a busy environment, sharing specific examples of how you've successfully managed high-stress situations in the past can demonstrate your suitability for the position.
✨Tip Number 3
Emphasise your passion for customer service. Consider preparing anecdotes that illustrate your commitment to delivering excellent service, as this is a key aspect of the role and will resonate well with the hiring team.
✨Tip Number 4
Research the food handling and hygiene standards relevant to the role. Being knowledgeable about these regulations not only shows your preparedness but also your dedication to maintaining a safe and compliant work environment.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what ESS is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or catering roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to thrive in a busy environment.
Write a Compelling Cover Letter: In your cover letter, express your passion for food and people, and explain why you want to work for ESS. Highlight your enthusiasm for delivering excellent customer service and your ability to work as part of a team in a fast-paced setting.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role heavily relies on creating a positive experience.
✨Demonstrate Team Spirit
As a Customer Service Assistant, being a team player is crucial. Highlight your ability to work collaboratively with others, perhaps by discussing a time when you successfully worked as part of a team to achieve a common goal.
✨Prepare for a Fast-Paced Environment
Since the role involves working in a busy setting, be ready to discuss how you handle pressure and manage your time effectively. You might want to share strategies you use to stay organised and focused during peak times.
✨Understand Food Safety Standards
Familiarise yourself with basic food handling and hygiene standards, as well as health and safety regulations. Being knowledgeable about these topics will show your commitment to maintaining a safe and compliant environment.
