At a Glance
- Tasks: Deliver outstanding customer service and maintain a positive brand image.
- Company: Join Compass Group UK&I, supporting Defence and Government services.
- Benefits: Flexible hours, career progression, and a supportive work environment.
- Other info: Dynamic role with opportunities to thrive in a diverse workplace.
- Why this job: Be part of a team that values individuality and rewards excellence.
- Qualifications: Passion for customer service, great communication skills, and reliability.
The predicted salary is between 10 - 12 £ per hour.
We're currently recruiting a dedicated Customer Services Assistant - Zero Hours to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week. As a Customer Services Assistant - Zero Hours, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your Key Responsibilities Will Include:
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about our service and helping customers with natural, engaging service
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Health and Safety regulations
Our Ideal Retail Assistant Will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
- Demonstrate great timekeeping and reliability
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Experience Specialist - Zero Hours employer: ESS – Defence, Energy and Government Services
At Compass Group UK&I, we pride ourselves on being an exceptional employer that values individuality and invests in the growth of our employees. As a Customer Experience Specialist in the Defence sector, you will enjoy a supportive work culture that celebrates diversity and offers opportunities for career progression, all while contributing to a meaningful mission. Join us in creating seamless customer experiences in a dynamic environment where your contributions are recognised and rewarded.
Contact Details:
ESS – Defence, Energy and Government Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Zero Hours
✨Tip Number 1
Get to know the company! Research Defence and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Services Assistant. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Defence and ready to contribute to their mission.
We think you need these skills to ace Customer Experience Specialist - Zero Hours
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing a seamless experience for our customers.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your ability to handle pressure and work as part of a team.
Be Professional Yet Friendly:While we love a casual vibe, remember to keep your tone professional. Use clear language and avoid slang, but don’t be afraid to let your personality come through – we value individuality!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've delivered outstanding service in the past.
✨Showcase Your Team Spirit
This role requires excellent teamwork, so be prepared to discuss your experiences working in a team. Highlight situations where you collaborated effectively with others to achieve a common goal.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you faced challenges in a customer service role and how you resolved them. This will show your potential employer that you can handle pressure and make decisions that benefit customers.
✨Be Yourself and Stay Positive
The company values individuality, so let your personality shine through during the interview. A positive attitude and a genuine smile can go a long way in making a great impression!
