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- Tasks: Serve customers with a personalised experience and handle cash transactions.
- Company: Join Compass Group UK&I, supporting military and secure environments across the UK.
- Benefits: Enjoy flexible hours, opportunities for progression, and a supportive team culture.
- Why this job: Be part of a passionate team that values individuality and rewards exceptional service.
- Qualifications: Must have strong communication skills and a passion for customer service.
- Other info: This role offers a casual contract with rotating shifts and a focus on inclusivity.
We are looking for a Retail Assistant who will be the face of our business, delivering exceptional customer service for Defence on a permanent casual basis, contracted to 0 hours per week. You will join a team that takes pride in their work, their food, and their people. As a Retail Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. We offer opportunities for progression within a company that invests in its people, celebrates individuality, and rewards employees who go beyond expectations.
Shift patterns will include: Rotating shifts.
Here’s what you need to know before applying:
- Your Key Responsibilities Will Include:
- Serving customers with a seamless, personalized experience
- Being knowledgeable about our services and assisting customers engagingly
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Health and Safety regulations
- Our Ideal Retail Assistant Will:
- Have a passion for outstanding service, greeting customers warmly and serving with pride
- Take initiative and make customer-focused decisions
- Be an excellent team player with strong communication skills
- Have a desire to succeed and grow in the role
- Work well under pressure
- Demonstrate reliability and punctuality
Part of Compass Group UK&I, ESS supports over 250 UK military establishments, police, secure environments, government sites, and energy sector facilities. We believe a friendly face makes a difference and seek passionate individuals committed to excellent customer service at all levels.
Compass Group UK&I is dedicated to fostering an inclusive environment where everyone can be themselves and have equal opportunities to advance. We celebrate diversity and aim to create a workplace where all colleagues feel valued, empowered, and able to reach their full potential.
Retail Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Familiarise yourself with the Defence brand and its values. Understanding what they stand for will help you connect with the team and demonstrate your alignment with their mission during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Whether it's through volunteering or part-time work, having examples ready to discuss how you've provided exceptional service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Compass Group UK&I. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
✨Tip Number 4
Be prepared to demonstrate your ability to work under pressure. Think of specific instances where you've successfully managed stressful situations, as this is a key quality they're looking for in a Retail Assistant.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've provided excellent service in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous retail or customer service experience. Use bullet points to clearly outline your achievements and responsibilities, focusing on your ability to handle cash, operate registers, and comply with health and safety regulations.
Showcase Your Soft Skills: Make sure to include soft skills such as communication, teamwork, and reliability in your application. These are crucial for the Retail Assistant role, so provide examples of how you've demonstrated these skills in past experiences.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Team Spirit
As a Retail Assistant, being a team player is crucial. During the interview, highlight instances where you successfully collaborated with colleagues to achieve a common goal, showcasing your ability to work well under pressure.
✨Know the Brand
Familiarise yourself with Defence and its offerings before the interview. Being knowledgeable about the brand will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare scenarios where you made customer-focused decisions or resolved conflicts effectively, demonstrating your initiative and reliability.
