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- Tasks: Prepare delicious food and create attractive displays while delivering excellent customer service.
- Company: Join ESS, part of Compass Group, supporting Defence, Energy, and Government services across the UK.
- Benefits: Enjoy a part-time role with opportunities for growth and a supportive team culture.
- Why this job: Be part of a passionate team that values individuality and rewards hard work in a fast-paced environment.
- Qualifications: A positive attitude and teamwork skills are essential; catering experience is a plus but not required.
- Other info: Contracted for 10 hours per week, with 50 weeks of work per year.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a part-time basis, contracted to 10 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Please note: This role is contracted to 50 weeks per year.
Your Key Responsibilities Will Include:
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Customer Services Assistant Will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mindset
- Have experience within a similar catering-related role, but this isn’t essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Assistant employer: ESS – Defence, Energy and Government Services
Contact Detail:
ESS – Defence, Energy and Government Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with the company. Whether it's through networking or during an interview, let your passion shine through. This role is all about delivering excellent service, so demonstrating your excitement can set you apart.
✨Tip Number 2
Familiarise yourself with the company’s values and mission, especially their commitment to diversity and employee development. When you understand what they stand for, you can tailor your conversations to align with their goals, making you a more attractive candidate.
✨Tip Number 3
If possible, visit the location where you'll be working or similar environments to get a feel for the pace and atmosphere. This will help you speak confidently about how you can thrive in such settings during interviews, showing that you're ready to jump right in.
✨Tip Number 4
Network with current or former employees of ESS to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to highlight your fit for the role when you apply through our website.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight how your skills and experiences align with what ESS is looking for.
Showcase Your Customer Service Skills: In your CV and cover letter, emphasise your passion for delivering excellent customer service. Provide specific examples of how you've successfully handled customer interactions in the past, especially in busy environments.
Highlight Teamwork Experience: Since the role requires being an excellent team player, include examples of your experience working in teams. Mention any relevant roles where collaboration was key to achieving goals, particularly in food or catering settings.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Use it to express your can-do attitude and desire to succeed, while also mentioning your understanding of health and safety regulations and food handling standards.
How to prepare for a job interview at ESS – Defence, Energy and Government Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with what the company values.
✨Demonstrate Team Spirit
Since the role requires being part of a friendly team, highlight your ability to work collaboratively. Discuss experiences where you successfully worked with others to achieve a common goal, showcasing your team player attitude.
✨Prepare for a Fast-Paced Environment
The job is in a busy setting, so be ready to discuss how you handle pressure. Provide examples of situations where you thrived under stress, ensuring you convey your ability to maintain composure and efficiency.
✨Understand Food Safety Standards
Familiarise yourself with basic food handling and hygiene standards, as well as health and safety regulations. Being knowledgeable about these topics will demonstrate your commitment to maintaining a safe and compliant environment.
