At a Glance
- Tasks: Provide first-class reception service and create a welcoming atmosphere for staff and visitors.
- Company: Join Compass Group UK&I, a leader in Defence and Government services.
- Benefits: Part-time hours with opportunities for career progression and recognition.
- Other info: Diverse workplace that values individuality and promotes career growth.
- Why this job: Be the friendly face that makes a difference in a supportive team environment.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 12 - 14 £ per hour.
We're currently recruiting a friendly Receptionist to provide first-class reception service for Defence on a part time basis, contracted to 34 hours per week. As a Receptionist, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.
Here's an idea of what your shift patterns will be: 5 out of 7 days. Could you bring your spark to Defence?
Your Key Responsibilities Will Include:
- Creating a warm and welcoming atmosphere for all staff and visitors
- Answering all incoming calls in a friendly manner
- Providing administrative support across a diverse range of areas
- Managing the ordering and distribution of office supplies
- Ensuring the office area is always kept neat and tidy
- Representing Compass Group UK&I and maintaining a positive brand image
Our Ideal Receptionist Will:
- Have excellent verbal and written communication skills
- Possess fantastic organisational skills with the ability to prioritise tasks
- Be competent in using Microsoft Office and general office equipment
- Display passion for delivering excellent customer service
- Be an excellent team player
- Have the ability to develop and maintain good working relationships
- Demonstrate exceptional timekeeping and reliability
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Night Receptionist in Swindon employer: ESS Compass
At Compass Group UK&I, we pride ourselves on being an exceptional employer that values individuality and invests in the growth of our employees. As a Night Receptionist, you will be part of a supportive team within the Defence sector, where your contributions are recognised and rewarded, and you will have opportunities for career advancement in a diverse and inclusive work environment. Join us in creating a welcoming atmosphere for all staff and visitors while enjoying the benefits of working for a company that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Swindon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ESS Compass and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ESS Compass and let us see your personality shine through!
We think you need these skills to ace Night Receptionist in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ESS Compass.
Get Familiar with Our Brand:Before applying, take some time to learn about ESS Compass and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ESS Compass
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ESS Compass.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ESS Compass will surely appreciate.
