At a Glance
- Tasks: Prepare delicious food and create attractive displays while delivering exceptional customer service.
- Company: Join a passionate team at Compass Group UK&I, supporting Defence and government services.
- Benefits: Full-time hours, opportunities for progression, and a supportive work environment.
- Other info: Diversity is our strength; we celebrate individuality and empower our team members.
- Why this job: Make a difference with your friendly face and passion for food in a fast-paced setting.
- Qualifications: Enthusiastic attitude, teamwork skills, and a desire to succeed; catering experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 37.5 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your Key Responsibilities Will Include:
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Defence and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Customer Services Assistant Will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mindset
- Have experience within a similar catering-related role, but this isn't essential.
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Service Assistant employer: ESS Compass
At Compass Group UK&I, we pride ourselves on being an exceptional employer that values individuality and fosters a supportive work culture. As a Customer Service Assistant, you'll enjoy opportunities for career progression within a dynamic team dedicated to delivering outstanding service in a fast-paced environment, all while working at various prestigious Defence locations. We celebrate diversity and empower our employees to thrive, ensuring that every team member feels valued and recognised for their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Defence and Compass Group UK&I. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your passion for customer service and demonstrate your can-do attitude when it comes to working under pressure.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand positively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for food and customer service shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional experience.
Tailor Your CV:Make sure your CV highlights relevant experience, especially if you've worked in a fast-paced environment before. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements!
Craft a Friendly Cover Letter:Your cover letter is your chance to connect with us on a personal level. Share a bit about yourself, why you want to join our team, and how you can contribute to our friendly atmosphere. Keep it light and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at ESS Compass
✨Show Your Passion for People and Food
Make sure to express your enthusiasm for both food and customer service during the interview. Share specific examples of how you've delighted customers in the past or how you enjoy working in a busy environment. This will help demonstrate that you're not just looking for any job, but that you're genuinely excited about this role.
✨Prepare for Common Customer Service Scenarios
Think about potential scenarios you might face as a Customer Service Assistant, such as handling difficult customers or managing a busy counter. Practise your responses to these situations so you can showcase your problem-solving skills and ability to stay calm under pressure. This will show the interviewer that you're ready for the fast-paced environment.
✨Highlight Teamwork Experience
Since being a team player is crucial for this role, come prepared with examples of how you've successfully worked in a team before. Discuss how you contributed to group goals and supported your colleagues, which will illustrate that you understand the importance of collaboration in delivering exceptional service.
✨Demonstrate Your Reliability and Timekeeping Skills
Reliability is key in this role, so be ready to talk about your punctuality and commitment to previous jobs. You could mention instances where you went above and beyond to ensure shifts were covered or tasks were completed on time. This will reassure the interviewer that you have a safety-first mindset and can be counted on in a busy setting.
