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For Companies At a Glance
- Tasks: Support customers with ArcGIS, monitor services, and drive innovation in cloud solutions.
- Company: Esri UK, a leading tech company focused on mapping technology.
- Benefits: Competitive salary, flexible working, healthcare, and career development opportunities.
- Why this job: Join a dynamic team and make a real impact on customer success with cutting-edge technology.
- Qualifications: Technical experience, interest in cloud tech, and strong problem-solving skills.
- Other info: Flexible location options and a collaborative work environment.
The predicted salary is between 28000 - 40000 £ per year.
Overview
As we continue to grow, we are looking for a Consultant (depending on experience) to join our Managed Cloud Services team and help our customers to be successful with ArcGIS. Working closely with Professional Services and Technical Support, you will contribute towards the maintenance of existing services, as well as proactive and reactive support for our Managed Cloud Services customers. All members of the team also contribute to Service improvement projects.
Managed Cloud Services host and maintain enterprise-wide environments for customers across a range of market sectors. Your key responsibilities as a Managed Services Consultant would be to:
Responsibilities
- Service Monitoring and issue resolution: Monitor incident trends and undertake a proactive and reactive approach to service-related issues.
- Innovation: act as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities
- Enhance customer experience: Implement service improvements which are identified and prioritised as a business.
- Collaborate: Work with engagement teams to grow accounts
- Automate: Identify opportunities to automate, streamline and improve processes and reporting.
- Grow your knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors.
About You
We are keen to consider candidates with a range of experience for the Consultant role, this would be a great career if you:
- Have experience in a technical role, ideally with experience in AWS / Azure and / or ArcGIS Enterprise.
- Have an interest in developing your IT and cloud and Esri technology skills.
- Enjoy problem solving and have an ability to understand a challenge from multiple perspectives.
- Have an aptitude for technological improvements.
- Thrive in a fast-paced environment, with excellent time management and organisational skills.
- Can clearly communicate technical ideas, whether to other technical peers or non-technical project managers or customers.
- Have good interpersonal, written/verbal communication, multi-tasking, and presentation skills.
- Can develop strong interdepartmental and cross-functional working relationships within a collaborative team environment.
- Are self-motivated, good at creating and nurturing relationships, and enthusiastic about delivering a high-quality service.
What we offer
Esri UK is a thriving and inclusive workplace. We take pride in our culture and recognise the value our people bring. We believe in creating a balanced and flexible work/life environment and invest in learning and development at all stages of an individual’s career. We believe in promoting from within and offer long-term career opportunities in a successful, growing business.
In addition, we offer:
- A competitive salary starting from £34,000 (depending on experience)
- A good company pension
- Vitality healthcare scheme
- Permanent health insurance
- Gym contribution & cycle to work scheme
- Volunteering opportunities with charities that matter to you
- Flexible working – home, office or hybrid, plus some travel to customer sites
Our technology
Esri UK use mapping technology to help our customers solve the world’s most complex challenges. Our passion for improving quality of life through geography is at the heart of everything we do. We support governments, universities, businesses and charities worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them.
Addition Information
Location: We offer flexibility around location. You can opt for home-based working, or office based in either Edinburgh, Aylesbury, Cambridge or Belfast. There is also an opportunity to work a mix of both in a hybrid model. We work virtual-first with most of our customers, however some travel to customer sites will be required.
Security: Because of the types of data and clients we work with, all our positions require successful candidates to undergo a level of security clearance
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology and Consulting
Industries
- IT Services and IT Consulting
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Managed Services Consultant employer: Esri Uk
Contact Detail:
Esri Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they use ArcGIS. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves tackling challenges from multiple perspectives, think of examples from your past experiences where you've successfully resolved issues or improved processes.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Managed Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Managed Services Consultant role. Highlight your experience with AWS, Azure, and ArcGIS, and don’t forget to showcase your problem-solving skills and ability to communicate technical ideas clearly.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with our mission at StudySmarter. Be genuine and let your personality come through!
Showcase Your Collaborative Spirit: We love team players! In your application, mention any experiences where you’ve successfully collaborated with others, especially in a fast-paced environment. This will show us you can thrive in our dynamic culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Esri Uk
✨Know Your Tech
Make sure you brush up on your knowledge of AWS, Azure, and ArcGIS Enterprise. Be ready to discuss how you've used these technologies in past roles or projects. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you had to approach a problem from different angles or collaborate with others to find a solution. This will demonstrate your ability to think critically and work well under pressure.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You might be asked to communicate with non-technical stakeholders, so being able to convey your ideas clearly is crucial. Consider doing mock interviews with friends or family to refine your communication skills.
✨Be Ready to Innovate
Think about ways you could improve existing processes or services. During the interview, share any innovative ideas you have for enhancing customer experience or automating tasks. This shows that you're proactive and eager to contribute to the team's success.
