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- Tasks: Build strategic relationships and support Defence organisations in maximising GIS value.
- Company: Esri UK, a leading tech company in geospatial solutions.
- Benefits: Competitive salary, private healthcare, flexible working, and continuous learning support.
- Why this job: Join a mission-driven team and make a real impact in the Defence sector.
- Qualifications: Experience in Defence, account management, or business development is essential.
- Other info: Home-based role with travel across the UK and excellent career growth opportunities.
The predicted salary is between 39000 - 60000 £ per year.
We are looking for an experienced and commercially minded Customer Success / Business Development Manager to help expand and strengthen our footprint across the UK Defence sector. If you understand the MOD landscape, Defence supply-chain ecosystems, or Defence corporate services and have a background in account management, customer success or business development this could be an exceptional next step in your career.
If you’re motivated by supporting mission-focused organisations and enabling them to unlock the full value of world leading geospatial capabilities, we would love to hear from you.
Who we are
Esri UK is the distributor of ArcGIS, the world’s leading GIS platform. We work across Defence, National Security, government, and industry, delivering software, consultancy, training, and long-term strategic support. We are a profitable, growing, people focused organisation that values expertise, collaboration, and continuous development.
What you’ll be doing
- Strategic Relationship Management
- Build trusted, strategic relationships across Defence, spanning MOD departments, corporate services, enabling functions, and Defence primes.
- Support customer success at every stage, ensuring Defence users maximise value from GIS.
- Growth, Retention & Value Creation
- Manage and expand existing Defence accounts.
- Identify unmet needs, broaden engagement across departments, and uncover opportunities linked to major Defence programmes.
- Shape, qualify, and close opportunities aligned with Defence requirements and procurement frameworks.
- Engage with Defence and National Security primes, integrators, DIPS, Aurora partners, and the wider supply chain to support multi-year programme adoption.
- Support our strategic objectives, expanding user ecosystems, shaping programme requirements, and contributing to long-term practice growth.
- Own customer issues, collaborating across Professional Services, Project Management, Support, and technical teams to drive resolutions and ensure successful outcomes.
- Prepare compelling proposals, success plans, and presentations tailored to Defence audiences.
We’d love to hear from you if you:
- Have strong experience within the Defence, MOD, or Defence supply-chain ecosystem.
- Bring experience from Account Management, Customer Success, Business Development, or similar roles.
- Understand how Defence organisations operate, make decisions, and procure technology.
- Can translate Defence challenges into clear, value-driven GIS outcomes.
- Possess excellent communication, influencing, and relationship-building skills.
- Hold (or can obtain) the necessary security clearances.
- Have some understanding of GIS, or are eager to learn its Defence applications.
Location
This is a home-based role, with travel to Defence sites, partners, and events across the UK. Some overnight stays may be required.
What we offer
- Highly competitive salary (at least £39k, higher depending on experience)
- 6% company pension
- Private healthcare
- Cycle to Work scheme
- Enhanced family-friendly policies
- Flexible working and support for continual learning/development
How to apply
Please apply via www.esriuk.com with your CV, cover letter, and salary expectations.
Application Deadline: 27th March 2026
A little more about our culture
We’re a thriving organisation offering the stability of a financially secure, market leading technology company. We encourage teamwork, celebrate contributions, and reward success with a generous bonus scheme and strong benefits. Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers.
Business Development Manager in London employer: Esri Uk
Contact Detail:
Esri Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Defence sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that dream job!
✨Tip Number 2
Research is key! Dive deep into the companies you're interested in, especially Esri UK. Understand their values, recent projects, and how they operate within the Defence landscape. This knowledge will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to Business Development and Customer Success in the Defence sector. We can even do mock interviews with friends or mentors to boost our confidence and refine our answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re serious about joining the team at Esri UK. Let’s make sure our CV and cover letter shine!
We think you need these skills to ace Business Development Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Development Manager in the Defence sector. Highlight your experience with MOD and any relevant achievements that showcase your understanding of the Defence supply-chain.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting mission-focused organisations and how your background aligns with our goals at Esri UK. Be specific about your experiences in account management or customer success.
Showcase Your Communication Skills: Since this role involves building relationships, make sure your application reflects your excellent communication skills. Use clear, concise language and demonstrate how you've successfully influenced stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website at www.esriuk.com. This ensures your application goes directly to us and helps streamline the process. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Esri Uk
✨Know Your Defence Landscape
Before the interview, brush up on your knowledge of the MOD landscape and Defence supply-chain ecosystems. Understanding how these organisations operate will not only impress your interviewers but also help you articulate how your skills can add value to their specific needs.
✨Showcase Your Relationship-Building Skills
Prepare examples that demonstrate your ability to build trusted relationships within the Defence sector. Think about times when you've successfully managed accounts or collaborated with various stakeholders to achieve a common goal. This will highlight your fit for the role.
✨Tailor Your Proposals
Be ready to discuss how you would prepare compelling proposals and success plans tailored to Defence audiences. Bring along ideas or frameworks that could resonate with their strategic objectives, showing that you’re proactive and understand their unique challenges.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. The role requires excellent communication skills, so consider doing mock interviews with friends or colleagues. Focus on how you can translate complex Defence challenges into clear, value-driven GIS outcomes.