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- Tasks: Support customer success by delivering engaging training on ArcGIS products.
- Company: Join Esri UK, a leader in GIS technology and innovation.
- Benefits: Starting salary from £40,000+, bonuses, healthcare, and gym contributions.
- Other info: Flexible home-based role with travel for training sessions across the UK and Ireland.
- Why this job: Make a real impact by empowering customers with cutting-edge mapping solutions.
- Qualifications: In-depth knowledge of ArcGIS Pro and strong communication skills required.
The predicted salary is between 40000 - 56000 £ per year.
Join to apply for the Learning Services Consultant role at Esri UK. We have a great opportunity to join our growing Learning Services Team at Esri UK as a Learning Services Consultant / GIS Trainer, supporting the learning and development of our customers across the suite of ArcGIS products. In this role, you’ll help customers across the UK and Ireland get the very best from ArcGIS, the world’s leading mapping and spatial analytics platform, through a mix of classroom, virtual and bespoke learning solutions.
What you’ll be doing:
- Help support customer success by developing our customers’ capabilities across the ArcGIS platform.
- Deliver high quality training across a variety of formats, including virtual sessions, classroom courses, e-learning modules and 1-2-1 coaching.
- Prepare and customise course materials, ensuring all content remains current and aligned with Esri’s ArcGIS platform and related technologies.
- Undertake Learning Needs Analysis (LNA) to recommend suitable learning pathways and create tailored development plans for individuals and teams.
- Deliver both Esri’s standard curriculum and bespoke, customer specific content when required.
- Act as a trusted advisor to customers, providing guidance on effective blended learning strategies.
- Support continuous improvement by authoring blogs, white papers and online resources that share best practice.
- Contribute to mentoring and succession planning within the Learning Services team to sustain expertise and support professional growth.
About you:
- You’ll thrive in this role if you have an in-depth knowledge of ArcGIS Pro (essential) and ideally ArcGIS Online.
- Have some training experience, either formal or informal training carried out as part of your role.
- Have strong communication, presentation and facilitation skills, with the confidence to engage diverse audiences.
- Experience of working in a customer focused environment would be beneficial.
- Have (or be willing to work to achieve) CompTIA CTT+, TAP Accreditation and IITT Affiliation or membership.
- Like to work independently, dealing with and resolving complex situations in a flexible manner.
- Are a great communicator and presenter.
- Can prioritise and work to fixed deadlines.
- Are entitled to work in the UK and happy to undergo security clearances (essential).
We offer:
- Starting salary from £40,000+ (depending on experience).
- Company bonus scheme up to 20%.
- Excellent company pension.
- Vitality healthcare, permanent health insurance, and wellbeing support.
- Gym contribution and cycle-to-work scheme.
- Volunteering opportunities for causes important to you.
A little more about us:
Esri UK is a distributor of the world’s leading ArcGIS software and provides a range of services to our customers. We deliver enterprise geographic information systems (GIS) to organisations in both public and private sectors across the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS. We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package. Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.
The location:
You can be home-based, but you will need to be happy and able to travel to Aylesbury for your induction and team meetings. While most of our courses and training is currently delivered online, some are delivered face to face, so you will need to be prepared and able to travel within the UK and Ireland to deliver training if required.
Application deadline:
We’re shortlisting and interviewing as applications come in, so please apply soon.
Learning Services Consultant employer: Esri Uk
Contact Detail:
Esri Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Services Consultant
✨Tip Number 1
Get to know the company inside out! Research Esri UK, their products, and their culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to training and customer success. Think about your past experiences with ArcGIS and how you can demonstrate your skills effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the interview process and what it’s really like to work at Esri UK, plus they might even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Esri UK family.
We think you need these skills to ace Learning Services Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ArcGIS Pro and any training you've done. We want to see how your skills align with the Learning Services Consultant role, so don’t hold back!
Show Off Your Communication Skills: Since this role involves delivering training and engaging with customers, it’s crucial to showcase your communication and presentation skills. Use examples from your past experiences to demonstrate how you’ve successfully engaged diverse audiences.
Highlight Your Customer Focus: We love candidates who have a strong customer focus! Share any relevant experiences where you’ve supported customers or helped them achieve their goals, especially in a training context.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re shortlisting as applications come in, so the sooner, the better!
How to prepare for a job interview at Esri Uk
✨Know Your ArcGIS Inside Out
Make sure you brush up on your knowledge of ArcGIS Pro and ArcGIS Online. Be prepared to discuss specific features and functionalities, as well as how you've used them in training or customer support scenarios. This will show that you're not just familiar with the software but can also effectively teach it.
✨Showcase Your Training Experience
Whether it's formal or informal, be ready to share examples of your training experience. Talk about different formats you've used, like virtual sessions or one-on-one coaching. Highlight any successes you've had in helping customers improve their skills, as this aligns perfectly with the role's focus on customer success.
✨Prepare for Learning Needs Analysis
Familiarise yourself with the concept of Learning Needs Analysis (LNA). Think of examples where you've assessed learning needs and tailored training solutions accordingly. This will demonstrate your ability to create customised development plans, which is a key part of the job.
✨Engage with Effective Communication
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. Prepare to engage with diverse audiences by thinking of ways to adapt your communication style. You might even want to prepare a mini-presentation to showcase your facilitation skills during the interview.