Customer Success Manager (Transport Practice)

Location: Home-Based, UK Travel: Regular customer visits and occasional travel to Esri Offices, including overnight stays when required Salary: Starting from £39,000 per annum + generous annual bonus (circa 20%) + car allowance Full-time or part-time applications welcome Role Overview: Do you have a strong understanding of GIS technology and want to develop your career with the UK's leading geospatial technology company? We're looking for a motivated and collaborative Customer Success Manager to join our Transport Practice. This is an exciting opportunity to work with a wide range of transport organisations, helping them unlock the value of Geographic Information Systems (GIS) to achieve their strategic goals. Whether you already have sales experience or are looking to transition into a customer-facing commercial role, we'll support you to develop your skills while working with industry-leading technology and a highly experienced team. You'll combine customer success, relationship management and business development, identifying opportunities to grow existing accounts while helping new customers realise the benefits of Esri technology. As our Customer Success Manager, you will: Develop and grow Esri UK's presence within the Transport sector Identify, qualify and secure new business opportunities Build trusted relationships with customers and key decision-makers Create and deliver Customer Success Plans that maximise customer value and long-term adoption of Esri technology Demonstrate how Esri's GIS solutions support customer objectives and deliver measurable business outcomes Identify, negotiate and successfully close commercial opportunities Work collaboratively with colleagues across sales, customer success, technical and marketing teams to deliver exceptional customer experiences Maintain a strong understanding of customer priorities, market developments and emerging opportunities within the transport sector Support customers throughout their journey, ensuring they achieve maximum value from their investment in GIS technology This would be a great career move if you: Have a solid understanding of GIS technology (essential) Have experience using Esri technology (desirable) Are interested in developing or progressing a career in sales or customer success Have previous sales, account management or business development experience (desirable but not essential) Have experience working with, or knowledge of, the UK public sector (desirable) Take a consultative approach by understanding customer challenges and recommending appropriate solutions Enjoy building strong, long-term relationships with customers and colleagues Are commercially minded and motivated by helping grow a successful business Thrive working collaboratively as part of a supportive team Why join us? We offer a competitive salary, generous bonus and a comprehensive benefits package designed to support your wellbeing, career development and work-life balance. Generous annual bonus scheme (circa 20%) Car allowance 6% company pension Private healthcare Gym/wellbeing contribution Cycle to Work scheme Enhanced family-friendly policies Paid volunteering opportunities Flexible working Ongoing learning and professional development opportunities Who are we? Esri UK is the country's leading geospatial technology company, helping organisations understand the relationship between people, places and data to solve real-world problems that affect communities, businesses and the environment every day. Our technology supports organisations across transport, defence, local government, utilities, emergency services and many other sectors to make smarter, faster and more informed decisions. Joining Esri UK means becoming part of an ambitious, innovative organisation with a collaborative culture where people are encouraged to grow, develop and make a meaningful impact. Due to the nature of our customers and data, this role requires successful completion of a Basic Security Clearance. How to apply: Please apply via www.esriuk.com/vacancies with your CV, cover letter and salary expectations.Application deadline: 16th August 2026 Esri UK is an equal opportunity employer. We recognise the importance and value of having a diverse and inclusive workforce and the benefits this brings to both our employees and our customers. No agencies please.