At a Glance
- Tasks: Help transport organisations maximise their use of GIS technology and build strong customer relationships.
- Company: Join Esri UK, the leading geospatial technology company with a collaborative culture.
- Benefits: Competitive salary, generous bonus, private healthcare, and flexible working options.
- Other info: Enjoy ongoing learning opportunities and a supportive team environment.
- Why this job: Make a real impact in the transport sector while developing your career in customer success.
- Qualifications: Strong understanding of GIS technology and experience in sales or account management is desirable.
The predicted salary is between 39000 - 39000 £ per year.
Location: Home-Based, UK
Travel: Regular customer visits and occasional travel to Esri Offices, including overnight stays when required
Salary: Starting from £39,000 per annum + generous annual bonus (circa 20%) + car allowance
Full-time or part-time applications welcome
Role Overview: Do you have a strong understanding of GIS technology and want to develop your career with the UK's leading geospatial technology company? We're looking for a motivated and collaborative Customer Success Manager to join our Transport Practice. This is an exciting opportunity to work with a wide range of transport organisations, helping them unlock the value of Geographic Information Systems (GIS) to achieve their strategic goals. Whether you already have sales experience or are looking to transition into a customer-facing commercial role, we'll support you to develop your skills while working with industry-leading technology and a highly experienced team. You'll combine customer success, relationship management and business development, identifying opportunities to grow existing accounts while helping new customers realise the benefits of Esri technology.
As our Customer Success Manager, you will:
- Develop and grow Esri UK's presence within the Transport sector
- Identify, qualify and secure new business opportunities
- Build trusted relationships with customers and key decision-makers
- Create and deliver Customer Success Plans that maximise customer value and long-term adoption of Esri technology
- Demonstrate how Esri's GIS solutions support customer objectives and deliver measurable business outcomes
- Identify, negotiate and successfully close commercial opportunities
- Work collaboratively with colleagues across sales, customer success, technical and marketing teams to deliver exceptional customer experiences
- Maintain a strong understanding of customer priorities, market developments and emerging opportunities within the transport sector
- Support customers throughout their journey, ensuring they achieve maximum value from their investment in GIS technology
This would be a great career move if you:
- Have a solid understanding of GIS technology (essential)
- Have experience using Esri technology (desirable)
- Are interested in developing or progressing a career in sales or customer success
- Have previous sales, account management or business development experience (desirable)
- Have experience working with, or knowledge of, the UK public sector (desirable)
- Take a consultative approach by understanding customer challenges and recommending appropriate solutions
- Enjoy building strong, long-term relationships with customers and colleagues
- Are commercially minded and motivated by helping grow a successful business
- Thrive working collaboratively as part of a supportive team
Why join us? We offer a competitive salary, generous bonus and a comprehensive benefits package designed to support your wellbeing, career development and work-life balance.
- Generous annual bonus scheme (circa 20%)
- Car allowance
- 6% company pension
- Private healthcare
- Gym/wellbeing contribution
- Cycle to Work scheme
- Enhanced family-friendly policies
- Paid volunteering opportunities
- Flexible working
- Ongoing learning and professional development opportunities
Who are we? Esri UK is the country's leading geospatial technology company, helping organisations understand the relationship between people, places and data to solve real-world problems that affect communities, businesses and the environment every day. Our technology supports organisations across transport, defence, local government, utilities, emergency services and many other sectors to make smarter, faster and more informed decisions. Joining Esri UK means becoming part of an ambitious, innovative organisation with a collaborative culture where people are encouraged to grow, develop and make a meaningful impact. Due to the nature of our customers and data, this role requires successful completion of a Basic Security Clearance.
How to apply: Please apply via www.esriuk.com/vacancies with your CV, cover letter and salary expectations. Application deadline: 16th August 2026
Esri UK is an equal opportunity employer. We recognise the importance and value of having a diverse and inclusive workforce and the benefits this brings to both our employees and our customers. No agencies please.
Customer Success Manager (Transport) employer: Esri Uk
Esri UK is an exceptional employer, offering a dynamic work environment where innovation and leadership thrive. With flexible working options across our Edinburgh, Cambridge, and Aylesbury offices, we prioritise employee well-being and growth, providing a competitive salary, generous bonuses, and a comprehensive benefits package that includes healthcare and volunteering opportunities. Join us to lead a talented team in shaping the future of geospatial software while enjoying a culture that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Transport)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Esri Uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Esri Uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (Transport)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Esri Uk:Your cover letter is your chance to shine! Tell us why you want to work at Esri Uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Esri Uk!
How to prepare for a job interview at Esri Uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
