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For Companies At a Glance
- Tasks: Manage customer orders, resolve queries, and improve operational processes.
- Company: Join Esri UK, a leader in mapping and spatial analytics.
- Benefits: Competitive salary, generous bonuses, healthcare, and flexible hybrid working.
- Why this job: Make a real impact while helping organisations improve public services and resources.
- Qualifications: Experience with Finance/CRM systems and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for volunteering and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Operations Administrator
Location: Aylesbury, UK (Hybrid – 1–2 days per week in the office)
We’re expanding our Customer Operations Team and looking for a proactive, detail-oriented Administrator to help us deliver an exceptional experience for our customers. This is a varied and rewarding role involving day-to-day system management, order processing, issue resolution, and continuous improvement.
What you’ll do
- Order & Invoice Management: Processing customer orders, raising invoices, issuing credits, and resolving related queries.
- Sales Support: Assisting with order and licence queries from our internal teams.
- Customer Data Management: Monitoring and maintaining accurate customer and financial records.
- Process Improvement: Identifying and implementing opportunities to streamline operational processes.
About you
- Have experience using Finance and CRM systems (e.g. Dynamics 365, Salesforce, or similar).
- Be confident with Microsoft Office applications (Word, Excel, Teams).
- Be proactive, organised, and able to prioritise your workload to meet deadlines.
- Have strong communication skills and a keen eye for detail.
- Enjoy following processes and working both independently and collaboratively.
Benefits
- Competitive salary (depending on experience)
- Generous company bonus scheme (up to 20%)
- 6% company pension contribution
- Vitality healthcare scheme and permanent health insurance
- Gym contribution and cycle-to-work scheme
- Volunteering opportunities for charities that matter to you
- Flexible hybrid working – with an initial period based in our Aylesbury office for onboarding and training, followed by just 1–2 office days per week.
About Esri UK We help organisations across the UK and Ireland unlock the power of ArcGIS, the world’s leading mapping and spatial analytics platform. From helping governments deliver better public services, to enabling utilities to manage resources more efficiently and supporting emergency services that keep us safe, our work makes a real difference to society and the environment.
Please apply online via our website: www.esriuk.com, including your CV and a brief cover letter.
Esri UK are an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.
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Customer Operations Administrator employer: Esri Uk
Contact Detail:
Esri Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator
✨Tip Number 1
Get to know the company inside out! Research Esri UK and understand their mission, values, and the impact they have on society. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer operations. Think about how your experience with CRM systems and Microsoft Office can shine through in your answers. We want to see your proactive side!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Finance and CRM systems, as well as your proficiency in Microsoft Office. We want to see how your skills match the role of Customer Operations Administrator!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team and how you can contribute to delivering an exceptional customer experience. Keep it concise and engaging!
Show Off Your Attention to Detail: In this role, being detail-oriented is key. When you’re writing your application, make sure there are no typos or errors. We appreciate candidates who take the time to present their best work!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to review your materials and get back to you. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Esri Uk
✨Know Your Systems
Make sure you brush up on your knowledge of Finance and CRM systems like Dynamics 365 or Salesforce. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and confidence with the systems they'll expect you to use.
✨Showcase Your Detail Orientation
Since the role requires a keen eye for detail, prepare examples that highlight your attention to detail. Think about times when your thoroughness made a difference, whether it was catching an error in an order or improving a process.
✨Demonstrate Proactivity
Be ready to share instances where you took the initiative to solve a problem or improve a process. This could be anything from streamlining order processing to enhancing customer data management. Employers love candidates who can think ahead!
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to demonstrate your interest and engagement.
