At a Glance
- Tasks: Support customers in the Transport sector with GIS technology and deliver engaging presentations.
- Company: Join Esri UK, a leading geospatial technology company with a collaborative culture.
- Benefits: Enjoy a competitive salary, generous bonuses, private healthcare, and flexible working options.
- Other info: Be part of a dynamic team that values innovation and personal growth.
- Why this job: Make a real impact on communities and businesses while developing your career in a growing field.
- Qualifications: Strong knowledge of ArcGIS and excellent communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Location: Home or Office Based, (Must be based within United Kingdom)
Hybrid working: Flexible home and office-based hybrid working available
Salary: Starting salary £35,000 per annum, depending on experience, plus a generous annual bonus scheme of circa 20%
Application deadline: 27 September 2026
Role Overview: Esri UK is looking for a Customer Success Consultant to join our Pre-Sales team, with a focus on supporting customers across the Transport sector, including Roads, Rail, Ports and Airports. This is an exciting opportunity for someone with a strong technical understanding of GIS and the ArcGIS Platform who enjoys working closely with customers to solve real-world challenges. You'll work with both prospective and existing customers, providing technical guidance, delivering demonstrations and helping organisations understand how geospatial technology can transform their operations and decision-making. Working as part of our collaborative Pre-Sales team, you'll support sales opportunities, contribute to sector growth and help shape the future use of GIS across one of the UK's fastest-growing sectors.
As a Customer Success Consultant, you will:
- Provide technical guidance and demonstrations of ArcGIS software and data to support customers and sales opportunities within the Transport sector.
- Work alongside Account Managers to understand customer challenges and demonstrate how ArcGIS technology can address their business needs.
- Support the identification and progression of sales opportunities through technical discovery, demonstrations and solution recommendations.
- Deliver engaging presentations, webinars and customer-facing content to support marketing campaigns and industry events.
- Apply business analysis techniques to understand customer requirements and contribute to recommended GIS solutions.
- Develop and share best practice knowledge relating to ArcGIS and its application within the Transport sector.
- Create and maintain sales enablement materials, demonstrations and sector-specific content to support colleagues and customers.
- Act as a subject matter expert within the wider Pre-Sales team, providing technical support and mentoring to colleagues and graduates.
- Build strong relationships with customers, partners and other stakeholders across the geospatial community.
- Stay up to date with Transport industry trends, GIS developments and emerging technologies.
You would make a great Customer Success Consultant if you have:
- A strong working knowledge of the ArcGIS Platform, including ArcGIS Online, ArcGIS Enterprise, ArcGIS Pro, web applications, mobile applications and supporting data products.
- Experience of applying GIS technology to solve business problems and deliver value for customers.
- Confidence working directly with customers and presenting technical solutions to a variety of audiences.
- Excellent communication and presentation skills, both written and verbal.
- The ability to explain technical concepts clearly and articulate the business benefits of ArcGIS solutions.
- Strong relationship-building skills and enjoy working collaboratively with customers and colleagues.
- Excellent analytical and problem-solving skills with a customer-focused approach.
- Strong organisational skills, with the ability to manage multiple priorities and work independently when required.
- A keen interest in the Transport sector and how geospatial technology can support Roads, Rail, Ports and Airports.
- Experience within the geospatial, transport, engineering, infrastructure or related industries (desirable).
- Experience with CAD or design technologies (desirable).
- A full UK driving licence and willingness to travel across the UK, including occasional overnight stays (desirable).
- Eligibility and willingness to undergo security clearance when required.
Why join us? At Esri UK, you'll be part of a growing, ambitious company where people are encouraged to bring their ideas, develop their careers and make a real difference. We're proud of our culture. We believe in working collaboratively, sharing knowledge and supporting each other, while giving our people the trust and flexibility to do their best work. You'll have the opportunity to work with talented people, learn from experts in their fields and contribute to work that has a genuine impact on communities, businesses and the environment. If you're looking for a role where you can grow, make a difference and be part of a team that cares about what it does, we'd love to hear from you.
We offer:
- Generous annual bonus scheme (circa 20%)
- 6% company pension
- Private healthcare and Cash plan
- Monthly gym/wellbeing contribution
- Enhanced family-friendly policies
- Paid volunteering opportunities
- Cycle to Work scheme
- Flexible working and support for continual learning and development & more!
Who are we? Esri UK is the country's leading geospatial technology company, helping organisations understand the relationship between people, places and data to solve real-world problems that affect communities, businesses and the environment each and every day. Behind every map is a story. From tackling climate resilience and supporting sustainability goals to enabling digital transformation and economic growth, our technology helps organisations understand what's happening, why it's happening and what action to take next. We're a growing, ambitious business with a strong culture, a passion for innovation and a commitment to developing our people.
How to apply: Please apply via https://www.esriuk.com/en-gb/careers/vacancies with your CV, cover letter and salary expectations.
Application deadline: 27 September 2026
Esri UK is an equal opportunity employer. We recognise the importance and value of having a diverse and inclusive workforce and the benefits this brings to both our employees and our customers. No agencies please.
Customer Success Consultant (Transport) in Cambridge employer: Esri UK
Esri UK is an exceptional employer that fosters a culture of innovation and collaboration, offering flexible working arrangements across its Edinburgh, Aylesbury, or Cambridge offices, or even from home. With a competitive salary starting at £35,000, generous annual bonuses, and a comprehensive benefits package including private healthcare and support for continuous learning, employees are empowered to grow their careers in product management while making a meaningful impact on communities and the environment through geospatial technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant (Transport) in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Esri UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Esri UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Consultant (Transport) in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Esri UK:Your cover letter is your chance to shine! Tell us why you want to work at Esri UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Esri UK!
How to prepare for a job interview at Esri UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
