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- Tasks: Build strategic relationships and drive customer success in the Defence sector.
- Company: Esri UK, a leading GIS technology provider with a focus on collaboration.
- Benefits: Competitive salary, private healthcare, flexible working, and continuous learning support.
- Why this job: Make a real impact in Defence while working with cutting-edge geospatial technology.
- Qualifications: Experience in Defence or related fields, strong communication skills, and a passion for GIS.
- Other info: Home-based role with travel opportunities and a supportive, inclusive culture.
The predicted salary is between 39000 - 60000 £ per year.
We’re looking for an experienced and commercially minded Customer Success / Business Development Manager to help expand and strengthen our footprint across the UK Defence sector. If you understand the MOD landscape, Defence supply-chain ecosystems, or Defence corporate services and have a background in account management, customer success or business development this could be an exceptional next step in your career. If you’re motivated by supporting mission-focused organisations and enabling them to unlock the full value of world leading geospatial capabilities, we would love to hear from you.
Who we are
Esri UK is the distributor of ArcGIS, the world’s leading GIS platform. We work across Defence, National Security, government, and industry, delivering software, consultancy, training, and long-term strategic support. We are a profitable, growing, people focused organisation that values expertise, collaboration, and continuous development.
What you’ll be doing
- Strategic Relationship Management: Build trusted, strategic relationships across Defence, spanning MOD departments, corporate services, enabling functions, and Defence primes. Support customer success at every stage, ensuring Defence users maximise value from GIS.
- Growth, Retention & Value Creation: Manage and expand existing Defence accounts. Identify unmet needs, broaden engagement across departments, and uncover opportunities linked to major Defence programmes. Shape, qualify, and close opportunities aligned with Defence requirements and procurement frameworks. Engage with Defence and National Security primes, integrators, DIPS, Aurora partners, and the wider supply chain to support multi-year programme adoption. Support our strategic objectives, expanding user ecosystems, shaping programme requirements, and contributing to long-term practice growth. Own customer issues, collaborating across Professional Services, Project Management, Support, and technical teams to drive resolutions and ensure successful outcomes. Prepare compelling proposals, success plans, and presentations tailored to Defence audiences.
We’d love to hear from you if you:
- Have strong experience within the Defence, MOD, or Defence supply-chain ecosystem.
- Bring experience from Account Management, Customer Success, Business Development, or similar roles.
- Understand how Defence organisations operate, make decisions, and procure technology.
- Can translate Defence challenges into clear, value-driven GIS outcomes.
- Possess excellent communication, influencing, and relationship-building skills.
- Hold (or can obtain) the necessary security clearances.
- Have some understanding of GIS, or are eager to learn its Defence applications.
Location
This is a home-based role, with travel to Defence sites, partners, and events across the UK. Some overnight stays may be required.
What we offer
- Highly competitive salary (at least £39k, higher depending on experience)
- 6% company pension
- Private healthcare
- Cycle to Work scheme
- Enhanced family-friendly policies
- Flexible working and support for continual learning/development
How to apply
Please apply via www.esriuk.com with your CV, cover letter, and salary expectations. Application Deadline: 27th March 2026.
A little more about our culture
We’re a thriving organisation offering the stability of a financially secure, market leading technology company. We encourage teamwork, celebrate contributions, and reward success with a generous bonus scheme and strong benefits. Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers.
Business Development Manager employer: Esri Uk
Contact Detail:
Esri Uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Defence sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. The more people you know, the better your chances of landing that Business Development Manager role.
✨Tip Number 2
Tailor your pitch! When you get the chance to chat with someone from Esri UK or any other company, make sure you highlight your experience in the Defence sector. Show them how your skills can help them expand their footprint and support mission-focused organisations. Be specific about how you can add value!
✨Tip Number 3
Prepare for interviews by researching the company and its role in the Defence landscape. Understand their products, especially GIS capabilities, and think about how you can contribute to their strategic objectives. This will not only impress them but also show that you’re genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Esri UK and contributing to our mission in the Defence sector. So, get your CV and cover letter ready and hit that apply button!
We think you need these skills to ace Business Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Development Manager in the Defence sector. Highlight your experience with MOD and Defence supply chains, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive customer success.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the Defence sector and how your skills align with our mission at Esri UK. Be specific about how you can help us expand our footprint and support mission-focused organisations.
Showcase Your Communication Skills: Since this role involves building relationships and influencing stakeholders, make sure your written application reflects your excellent communication skills. Use clear, concise language and structure your application logically to make it easy for us to follow your thoughts.
Apply Through Our Website: We encourage you to apply through our website at www.esriuk.com. This ensures your application goes directly to us and allows you to include all necessary documents like your CV and cover letter. Plus, it’s super easy!
How to prepare for a job interview at Esri Uk
✨Know Your Defence Landscape
Make sure you brush up on your knowledge of the MOD landscape and Defence supply-chain ecosystems. Understanding how these organisations operate will help you answer questions more confidently and demonstrate your expertise.
✨Tailor Your Proposals
Prepare to discuss how you would create compelling proposals and success plans specifically for Defence audiences. Think about how you can translate Defence challenges into clear, value-driven GIS outcomes that resonate with the interviewers.
✨Showcase Relationship Management Skills
Be ready to share examples of how you've built trusted relationships in previous roles. Highlight your communication and influencing skills, as these are crucial for managing strategic relationships across Defence departments.
✨Demonstrate Your Customer Success Mindset
Prepare to discuss how you’ve supported customer success in past positions. Share specific instances where you’ve helped clients maximise value from a product or service, especially in a technical context like GIS.