Account Manger

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Join to apply for the Account Manger role at Esri UK

We are seeking a highly motivated, sales focused Account Manager to join our AEC (Architectural Engineering and Construction) team. If you bring experience from the AEC Sector and ideally have worked previously in software sales or customer success, then this could be a great career move for you. If you are excited by the opportunity to sell innovative technology for a global brand, please apply today via our website: www.esriuk.com

Who are we?

Esri UK is a distributor of the world’s leading geospatial software, ArcGIS, and we provide a wide range of services to our customers across both public and private sectors in the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year. We are a people-focussed, profitable, growing software company with great career prospects.

Please apply today to join our thriving software company and start a great career with us!

Some of your key responsibilities as our Account Manager / Customer Success Manager will be to: –

• Ensure customer success, become their trusted GIS advisor, identify decision makers and demonstrating to them our product capabilities, functionalities, and benefits.
• Identify, qualify, negotiate, and close sales opportunities with existing customers, ensuring proposals meet the required margins and cost of sale.
• Collaborate closely with customers to develop Customer Success Plans, identifying and recommending the best way they can use GIS to help their business and to maximise their ROI.
• Proactively seek out, secure and attend planned and impromptu on-site customer meetings.
• Prepare and present compelling sales proposals.
• Increase customer retention by preserving spending levels and seeking mutually beneficial ways to increase expenditure.
• Identify and take ownership of customer problems / issues and work with the wider Esri UK team to resolve them.
• Liaise with professional services and project managers to ensure all opportunities are appropriately resourced in a timely manner to budget.

This would be a great career move if you: –

• Have a good knowledge of the AEC Sector
• Have previously worked as an Account Manager, Customer Success Manager, Customer Success Consultant or Business Development Manager.
• Have customer success at the heart of any new sell on value propositions.
• Have a keen business acumen.
• Have a thorough understanding of customer business processes and challenges and can build enduring relationships.
• Can successfully identify and managing new sales within your customers.
• It would be desirable for you to have an understanding of GIS technology, enabling you to innovate and propose GIS based solutions for complex business problems.
• Are self-sufficient and are keen to join the growing AEC practice.
• Have excellent networking, negotiation, facilitation, and communication skills.

The location: This is a home-based role and will require travel and working on customer locations and will take the job holder away from home at times.

We will reward you with

• We offer a competitive basic salary (starting from at least £38k, more with experience) plus a generous bonus paying c. 20% per annum and a car allowance
• A great benefits package including: a 6% company pension; Vitality healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you.
• Flexible Working – whilst you will still need to attend some meetings and make some customers visits in person, we are happy for you to work from home, one of our offices or a mixture of both. Full and part time applications are also welcomed.

Please apply online, including your CV and covering letter, detailing your salary expectations. Application deadline: 25th July 2025.

A little more about us ….

We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.

Esri UK are an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers

NO Agencies please

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  IT Services and IT Consulting and Environmental Services

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