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- Tasks: Provide 1st line technical support and resolve customer queries.
- Company: Esri UK is a leading geospatial software company with a focus on GIS solutions.
- Benefits: Enjoy a competitive salary, generous bonuses, flexible working, and great perks like healthcare and gym contributions.
- Why this job: Join a thriving team that values collaboration and offers excellent career growth opportunities.
- Qualifications: Experience with GIS packages preferred; strong communication skills and a degree in Geography are beneficial.
- Other info: We promote diversity and offer volunteering opportunities for causes you care about.
The predicted salary is between 22000 - 33000 £ per year.
Based in: Aylesbury/Hybrid, 3 days in the office and 2 days at home
Salary: Starting from at least £27.5k + Competitive Annual Bonus c. 20%
About Esri UK
Esri UK sells the world’s leading geospatial software, ArcGIS and we provide a wide range of services to our customers across both public and private sectors in the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year. We are a people-focused, profitable, growing software company with great career prospects.
The Technical Support Dispatcher will form part of our highly experienced & dedicated Technical Support Team.
The role is responsible for providing 1 st Line support to our customers who have technical queries. This includes logging calls, acquiring key technical information, communicating and working with third parties to resolve calls. In addition specific the position includes the responsibility for the creation of customer reports on support progress and proactive courtesy calling to ensure customers satisfaction with the level of service provided.
Skills required :
- Experience in the use of GIS packages, preferably though not necessarily ArcGIS products.
- Broad level of knowledge of GIS principles, computer technology and enterprise solutions.
- Willingness & ability to learn and understand the technologies, products & services which form the basis of the ESRI GIS products.
- Demonstrate excellent communication skills applied in a customer facing environment
- Ability to work across departments to gain internal support to resolve customer’s enquiries.
- Competency in the use of standard office software packages.
- A degree in Geography or a Geography related subject would be beneficial.
- We offer a competitive basic salary (starting from at least £27.5k) plus a generous bonus paying c. 20% per annum
- A great benefits package including: a 6% company pension; Vitality healthcare scheme; gym contribution; cycle to work scheme; family friendly policies, including enhanced maternity and paternity benefits. We believe that as a company we should give back wherever we can and also offer volunteering opportunities for charities that are important to you.
- Flexible working – Whether you\’re looking for full-time or part-time hours, we support a flexible work-life balance. You can work on a hybrid basis with some days every week in our Aylesbury office, on the other days you can work from home
Please apply online on our website www.esriuk.com, including your CV and covering letter detailing your salary expectations.Application deadline: 25 th July 2025
We are a thriving company that offers its employees the security of working for a financially sound, market-leading, mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package.
Esri UK are an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.
We’re here to listen to and serve our customers, and believe that when our customers are successful, we’re successful.
Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.
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Technical Support Dispatcher employer: Esri Ireland
Contact Detail:
Esri Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Dispatcher
✨Tip Number 1
Familiarise yourself with GIS technologies, especially ArcGIS. Since the role requires knowledge of GIS principles, having a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your communication skills. As a Technical Support Dispatcher, you'll need to effectively communicate with customers and third parties, so practice articulating technical information clearly and concisely.
✨Tip Number 3
Network with current or former employees of Esri UK. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for scenario-based questions in your interview. Think about how you would handle specific customer queries or technical issues, as this will demonstrate your problem-solving abilities and customer service orientation.
We think you need these skills to ace Technical Support Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Dispatcher position. Understand the key responsibilities and required skills, especially those related to GIS and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and GIS. Emphasise any previous roles where you provided first-line support or worked with GIS software, particularly ArcGIS.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role and the company. Mention specific reasons why you want to work at Esri UK and how your skills align with their needs.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've successfully communicated with customers or collaborated across departments to resolve issues.
How to prepare for a job interview at Esri Ireland
✨Know Your GIS Basics
Make sure you brush up on your knowledge of GIS principles and the ArcGIS products. Being able to discuss these topics confidently will show that you're prepared and genuinely interested in the role.
✨Demonstrate Communication Skills
Since the role involves customer interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers or colleagues in the past.
✨Show Willingness to Learn
Esri UK values a willingness to learn about their technologies and services. Be ready to discuss how you approach learning new skills and technologies, and share any relevant experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve technical issues or support customers, and be ready to explain your thought process and actions.
