Technical Architect / ArcGIS Enterprise Subject Matter Expert

We are looking for a Technical Architect / ArcGIS Enterprise Subject Matter Expert to join our Operational Services team. This is a unique opportunity to shape the future of ArcGIS Enterprise delivery within Esri UK, working across critical sectors and complex environments, while developing your architectural career within a supportive and forward‑thinking team.

Operational Services provides a range of services focused on our mission: helping customers succeed by ensuring their systems remain secure, resilient, and healthy. Initially, you will be responsible for the technical delivery of Enterprise Services, our centre of excellence for ArcGIS Enterprise, including mentoring and developing our consultants while upholding technical standards and best practices. You will lead on defining reference architectures and patterns, driving observability and proactive service health. In parallel you will play a key role in transforming how we deliver future ArcGIS Enterprise installs, upgrades, and migrations, driving consistency, quality, and scalability across our services.

You will work across a diverse range of environments—enhanced security environments, public cloud platforms, and Esri UK Managed Services—and support customers across all sectors such as Defence, Public Safety, Government, Commercial, Transport, AEC, and Critical National Infrastructure.

We welcome applications from experienced ArcGIS Enterprise Subject Matter Experts ready to take the next step into an Architect role, as well as established Architects with strong ArcGIS Enterprise expertise. We are also happy to consider full and part‑time applications.

Due to the nature of some Managed Services (including Defence), you must:

• Be a UK national
• Have lived in the UK for the past 10 years
• Be eligible for, and willing to undergo, high‑level security clearance

Key Responsibilities

• Technical Design & Delivery – Design scalable, secure, and commercially viable ArcGIS Enterprise solutions
• Technical Leadership – Mentor and support consultants, fostering a culture of learning and problem solving
• Service Innovation – Drive improvements in how we build, upgrade, migrate, and operate systems
• Opportunity Development – Identify and shape new service offerings needed to help our customers keep ArcGIS Enterprise healthy

Qualifications

• Have a track record of successfully engaging with customers with significant, hands‑on experience in the design, configuration, and deployment of ArcGIS Enterprise systems.
• Have a deep knowledge of databases, web, applications, integration, software engineering, networks, cloud infrastructures such as AWS or Azure, disaster recovery and high availability systems
• Understand cybersecurity principles and practices, with a good knowledge of firewalls, zero‑trust, SAML
• Are familiar with automation, Notebooks and Serverless Compute
• Are comfortable with REST APIs
• Have experience of ITIL service management and understanding of managing and operating Enterprise systems.
• Can build great relationships and engage effectively with key stakeholders
• Are strong problem solvers, able to think pragmatically and work around challenges

Benefits

Flexible working – we all work flexibly. You can be home or office based (Edinburgh, Aylesbury or Cambridge), or a mixture of both. We work virtual‑first with most of our customers, however some travel to customer sites and Esri UK offices will be required.

Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers.