At a Glance
- Tasks: Help customers resolve issues and deliver top-notch support in a collaborative team.
- Company: Join a leading tech company focused on GIS and innovative solutions.
- Benefits: Competitive salary, generous bonus, flexible working, and a supportive learning environment.
- Other info: Hybrid working with opportunities for career growth and development.
- Why this job: Make a real difference by solving customer problems and enhancing your tech skills.
- Qualifications: Passion for GIS, strong communication skills, and a proactive approach to problem-solving.
The predicted salary is between 28000 - 28000 £ per year.
Location: Hybrid – Aylesbury, Cambridge, Edinburgh or Belfast based.
Salary: Competitive salary starting from £28,000 per annum plus a generous bonus scheme (circa 20%).
Responsibilities
- You will work as part of a highly collaborative team to help customers resolve issues quickly and ensure the right support is delivered.
- Your day‑to‑day duties will include:
- Diagnosing, analysing, and reproducing customer issues to understand root causes.
- Working closely with more experienced Support Analysts and subject matter experts to reach a resolution.
- Managing a varied caseload and proactively communicating with customers and stakeholders throughout the support case lifecycle.
- Delivering excellent customer service and engagement within the Initial Response Team (Tier 1), setting clear expectations and escalating issues when necessary.
- Building strong working relationships with colleagues across Support, Sales, Customer Success, and Professional Services, as well as developing professional relationships with customers and partners.
- Assisting with customer meetings, demonstrations, and contributing to technical content for events as you gain experience.
Qualifications
- Strong interest in GIS and technology, with some experience working with ArcGIS.
- Confidence communicating with a range of audiences and the ability to manage and prioritise workload effectively.
- Excellent communication skills, strong organisational ability, effective time management, and a proactive approach to problem‑solving.
- Comfortable working independently and collaboratively, with a willingness to seek support and continuously develop technical knowledge and skills.
- Willingness to complete relevant security checks as required by the nature of our customers and data.
Benefits
- 6% company pension contribution.
- Cycle to Work scheme.
- Enhanced family‑friendly policies.
- Flexible working and support for continual learning/development.
The location
This is a UK‑based role with hybrid working available from our Aylesbury, Cambridge, Edinburgh, or Belfast offices. Junior Support Analysts are typically expected to work around three days per week in the office during their first year to support learning, collaboration, and development as part of the wider team. There may also be occasional travel to other offices, meetings, or events as required.
Equality and Diversity
Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.
Junior Support Analyst employer: Esri Ireland
Esri UK & Ireland is an exceptional employer that fosters a collaborative and inclusive work culture, offering Junior Support Analysts the opportunity to thrive in a supportive environment. With competitive salaries, a generous bonus scheme, and benefits such as a 6% pension contribution and flexible working arrangements, employees are encouraged to grow their skills and advance their careers. The hybrid working model from vibrant locations like Aylesbury, Cambridge, Edinburgh, or Belfast ensures a balanced work-life dynamic while being part of a team dedicated to delivering outstanding customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role like the Junior Support Analyst.
✨Tip Number 2
Prepare for those interviews! Research common questions for support roles and practice your answers. We recommend using the STAR method to structure your responses, showcasing your problem-solving skills.
✨Tip Number 3
Show off your passion for GIS and technology! During interviews, share any relevant projects or experiences you've had with ArcGIS. This will demonstrate your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Junior Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Junior Support Analyst role. Highlight any relevant experience with GIS and technology, especially if you've worked with ArcGIS before.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your communication skills and your proactive approach to problem-solving.
Showcase Your Team Spirit:Since we value collaboration, share examples of how you've worked effectively in teams. Whether it's resolving customer issues or supporting colleagues, let us know how you build strong working relationships.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Esri Ireland
✨Know Your Tech
Brush up on your GIS knowledge, especially ArcGIS. Be ready to discuss how you've used it in the past or any projects you've worked on. This shows your genuine interest and helps you connect with the technical aspects of the role.
✨Show Off Your Communication Skills
Since you'll be dealing with customers and colleagues, practice explaining complex issues in simple terms. Think of examples where you've successfully communicated with different audiences, as this will highlight your ability to engage effectively.
✨Demonstrate Problem-Solving Ability
Prepare to share specific instances where you've diagnosed and resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your proactive approach to problem-solving.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences and the team culture. This not only shows your interest but also reflects your ability to foster strong working relationships, which is key for this role.
