At a Glance
- Tasks: Build strategic relationships and support Defence organisations in maximising value from geospatial capabilities.
- Company: Esri UK, a leader in geospatial technology with a commitment to diversity and inclusion.
- Benefits: Competitive salary, generous bonus, flexible working, and continuous learning opportunities.
- Other info: Home-based role with travel across the UK and excellent career growth potential.
- Why this job: Make a real impact in the Defence sector while developing your career in a dynamic environment.
- Qualifications: Experience in Defence or related fields, strong communication skills, and a passion for customer success.
The predicted salary is between 39000 - 46875 £ per year.
We’re looking for an experienced and commercially minded Customer Success / Business Development Manager to help expand and strengthen our footprint across the UK Defence sector. If you understand the MOD landscape, Defence supply‑chain ecosystems, or Defence corporate services and have a background in account management, customer success or business development; this could be an exceptional next step in your career. If you’re motivated by supporting mission‑focused organisations and enabling them to unlock the full value of world‑leading geospatial capabilities, we would love to hear from you.
Strategic Relationship Management
- Build trusted, strategic relationships across Defence—spanning MOD departments, corporate services, enabling functions, and Defence primes.
- Support customer success at every stage, ensuring Defence users maximise value from GIS.
Growth, Retention & Value Creation
- Manage and expand existing Defence accounts.
- Identify unmet needs, broaden engagement across departments, and uncover opportunities linked to major Defence programmes.
- Shape, qualify, and close opportunities aligned with Defence requirements and procurement frameworks.
- Engage with Defence and National Security primes, integrators, DIPS, Aurora partners, and the wider supply chain to support multi‑year programme adoption.
- Support our strategic objectives—expanding user ecosystems, shaping programme requirements, and contributing to long‑term practice growth.
- Own customer issues, collaborating across Professional Services, Project Management, Support, and technical teams to drive resolutions and ensure successful outcomes.
- Prepare compelling proposals, success plans, and presentations tailored to Defence audiences.
We’d love to hear from you if you:
- Have strong experience within the Defence, MOD, or Defence supply‑chain ecosystem.
- Bring experience from Account Management, Customer Success, Business Development, or similar roles.
- Understand how Defence organisations operate, make decisions, and procure technology.
- Can translate Defence challenges into clear, value‑driven GIS outcomes.
- Possess excellent communication, influencing, and relationship‑building skills.
- Hold (or can obtain) the necessary security clearances.
- Have some understanding of GIS—or are eager to learn its Defence applications.
Location
This is a home‑based role, with travel to Defence sites, partners, and events across the UK. Some overnight stays may be required.
What we offer
- Highly competitive salary (from at least £39k, higher depending on experience).
- 6% company pension.
- Cycle to Work scheme.
- Enhanced family‑friendly policies.
- Flexible working and support for continual learning/development.
Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers. We’re here to listen to and serve our customers, and believe that when our customers are successful, we’re successful.
Customer Success Manager / Business Development Manager - Defence employer: Esri Ireland
Esri UK is an exceptional employer for those looking to make a meaningful impact in the Defence sector. With a competitive salary, generous bonuses, and a strong commitment to employee growth through flexible working and continual learning opportunities, we foster a supportive and inclusive work culture. Our home-based role allows for autonomy while engaging with key Defence stakeholders across the UK, making it a unique opportunity to contribute to mission-focused organisations and advance your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager / Business Development Manager - Defence
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We think you need these skills to ace Customer Success Manager / Business Development Manager - Defence
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Esri Ireland, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Esri Ireland
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Esri Ireland’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
