At a Glance
- Tasks: Build strategic relationships and support Defence organisations in maximising value from geospatial capabilities.
- Company: Esri UK, a leader in geospatial technology with a commitment to diversity and inclusion.
- Benefits: Competitive salary, generous bonuses, flexible working, and a supportive learning environment.
- Other info: Home-based role with travel across the UK and excellent career growth opportunities.
- Why this job: Make a real impact in the Defence sector while developing your career in a dynamic role.
- Qualifications: Experience in Defence, account management, or business development; strong communication skills required.
The predicted salary is between 39000 - 45000 £ per year.
Home‑based with UK travel
Competitive salary (from at least £39k, higher with experience) + generous bonus (circa 20%) + car allowance
We’re looking for an experienced and commercially minded Customer Success / Business Development Manager to help expand and strengthen our footprint across the UK Defence sector. If you understand the MOD landscape, Defence supply‑chain ecosystems, or Defence corporate services and have a background in account management, customer success or business development; this could be an exceptional next step in your career. If you’re motivated by supporting mission‑focused organisations and enabling them to unlock the full value of world‑leading geospatial capabilities, we would love to hear from you.
Strategic Relationship Management- Build trusted, strategic relationships across Defence—spanning MOD departments, corporate services, enabling functions, and Defence primes.
- Support customer success at every stage, ensuring Defence users maximise value from GIS.
- Manage and expand existing Defence accounts.
- Identify unmet needs, broaden engagement across departments, and uncover opportunities linked to major Defence programmes.
- Shape, qualify, and close opportunities aligned with Defence requirements and procurement frameworks.
- Engage with Defence and National Security primes, integrators, DIPS, Aurora partners, and the wider supply chain to support multi‑year programme adoption.
- Support our strategic objectives—expanding user ecosystems, shaping programme requirements, and contributing to long‑term practice growth.
- Own customer issues, collaborating across Professional Services, Project Management, Support, and technical teams to drive resolutions and ensure successful outcomes.
- Prepare compelling proposals, success plans, and presentations tailored to Defence audiences.
We’d love to hear from you if you:
- Have strong experience within the Defence, MOD, or Defence supply‑chain ecosystem.
- Bring experience from Account Management, Customer Success, Business Development, or similar roles.
- Understand how Defence organisations operate, make decisions, and procure technology.
- Can translate Defence challenges into clear, value‑driven GIS outcomes.
- Possess excellent communication, influencing, and relationship‑building skills.
- Hold (or can obtain) the necessary security clearances.
- Have some understanding of GIS—or are eager to learn its Defence applications.
This is a home‑based role, with travel to Defence sites, partners, and events across the UK. Some overnight stays may be required.
What we offer- Highly competitive salary (from at least £39k, higher depending on experience)
- 6% company pension
- Cycle to Work scheme
- Enhanced family‑friendly policies
- Flexible working and support for continual learning/development
Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers. We’re here to listen to and serve our customers, and believe that when our customers are successful, we’re successful.
Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.
Customer Success Manager employer: Esri Ireland
Esri UK is an exceptional employer for a Customer Success Manager, offering a competitive salary and generous bonuses alongside a flexible working environment that promotes employee growth and development. With a strong commitment to diversity and inclusion, the company fosters a collaborative culture where employees can thrive while supporting mission-focused organisations in the Defence sector. The home-based role with UK travel provides unique opportunities to engage with key stakeholders across the Defence landscape, ensuring meaningful contributions to strategic objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Defence sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews! Research the company and its role in the Defence landscape. Be ready to discuss how your experience aligns with their needs and how you can help them achieve their goals. Confidence is key!
✨Tip Number 3
Showcase your success stories! When chatting with potential employers, share specific examples of how you've driven customer success or business development in the past. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in the Defence sector. Your next big opportunity could be just a click away!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in the Defence sector and how it aligns with our mission at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills—demonstrate them! Use specific examples from your past roles that showcase your relationship-building, account management, and problem-solving abilities. We love seeing how you’ve made a difference in previous positions.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon unless it’s relevant to the Defence sector. We appreciate straightforward communication, so make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Esri Ireland
✨Know Your Defence Landscape
Before the interview, brush up on your knowledge of the MOD landscape and Defence supply-chain ecosystems. Understanding how these organisations operate will not only impress your interviewers but also help you articulate how you can add value to their mission-focused objectives.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in building strategic relationships within the Defence sector. Be ready to discuss how you've successfully managed accounts and engaged with various stakeholders to drive customer success and retention.
✨Tailor Your Proposals
Think about how you would prepare compelling proposals and success plans for Defence audiences. During the interview, share your approach to tailoring presentations to meet specific needs and how you’ve previously shaped opportunities aligned with Defence requirements.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've owned customer issues in the past and collaborated with different teams to resolve them. Highlight specific instances where your problem-solving skills led to successful outcomes, showcasing your ability to drive resolutions effectively.
