At a Glance
- Tasks: Help government organisations use GIS technology to solve real-world challenges and drive innovation.
- Company: Esri UK, a leader in geospatial software with a collaborative culture.
- Benefits: Starting salary of £35,000 plus bonuses, flexible working, and comprehensive benefits.
- Other info: Inclusive workplace with opportunities for growth and learning.
- Why this job: Make a meaningful impact in the public sector while developing your career in tech.
- Qualifications: Strong knowledge of ArcGIS and excellent communication skills are essential.
The predicted salary is between 35000 - 35000 € per year.
Location: Aylesbury, Cambridge, Edinburgh, Belfast or Home-Based
Salary and package: Salary starting from circa £35,000 (rising with experience) plus a bonus of up to 20%
Are you passionate about using technology to solve real-world challenges? Do you want to help shape how Government organisations use GIS to drive innovation across Digital Twins, Estates Management, and Health? We’re looking for a Customer Success Consultant to join our supportive and collaborative Pre-Sales team, working closely with colleagues across Sales and Professional Services. This is an exciting opportunity to work with some of the UK’s most influential public sector organisations and play a key role in advancing the use of GIS across Government. We welcome both full-time and part-time applications.
Who are we? Esri UK is a distributor of the world’s leading geospatial software, ArcGIS, and we provide a wide range of services to our customers across both public and private sectors across the UK. With the single largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS and our business is growing considerably year on year.
Customer Success Consultant responsibilities:
- As a Customer Success Consultant, you’ll work directly with customers and prospects, demonstrating how GIS technology can address complex business challenges.
- You’ll combine technical expertise with strong communication skills to deliver impactful solutions and support business growth.
- Deliver engaging demonstrations of ArcGIS software and data to support sales activities.
- Build strong relationships with new and existing Government customers, ensuring long-term success.
- Collaborate with account managers to identify customer needs and design effective GIS-based solutions.
- Support the development of new business opportunities through technical insight and consultancy.
- Contribute to marketing campaigns, webinars, and industry events.
- Mentor junior team members and support wider pre-sales initiatives.
- Act as a subject matter expert within the pre-sales team.
What We’re Looking For:
This role is ideal for someone who enjoys working closely with customers and is eager to demonstrate how GIS can deliver meaningful impact in the public sector.
You’ll bring:
- Strong knowledge of the ArcGIS platform (ArcGIS Online, Enterprise, Web Apps, Mobile Apps, ArcGIS Pro, and extensions).
- Understanding of GIS applications and emerging industry trends.
- Confidence engaging with customers and presenting technical solutions.
- Ability to clearly communicate business value and translate technical concepts.
- Strong relationship-building skills.
- Good organisation, time management, and ability to work both independently and in a team.
- Analytical thinking and problem-solving ability.
- A developing understanding of the sales cycle.
- Willingness to travel across the UK, including overnight stays, and due to the nature of our customers and data, you must be based in the UK and willing to complete relevant security checks. A full UK driving licence is desirable.
We offer a competitive salary and bonus, alongside a comprehensive benefits package including pension, healthcare and flexible working.
- 6% company pension.
- Cycle to Work scheme.
- Enhanced family-friendly policies.
- Flexible working and support for continual learning/development.
A little more about us… Esri UK uses mapping technology to help our customers solve the world’s most complex challenges. Our passion for improving the quality of life through geography is at the heart of everything we do. We support governments, universities, businesses and charities worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them.
Esri UK is a thriving and inclusive workplace. We take pride in our culture and recognise the value our people bring. We believe in creating a balanced and flexible work/life environment and invest in learning and development at all stages of an individual’s career. We believe in promoting from within and offer long term career opportunity in a successful, growing business.
Esri UK are an equal opportunity employer - we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.
We’re here to listen to and serve our customers, and believe that when our customers are successful, we’re successful.
Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.
Customer Success Consultant in Belfast employer: Esri Ireland
Esri UK is an exceptional employer, offering a dynamic and inclusive work environment where employees are encouraged to grow and develop their skills. With a strong focus on work-life balance, flexible working options, and a commitment to employee well-being, Esri UK provides a comprehensive benefits package that includes a competitive salary, pension, and support for continual learning. Joining our team means being part of a collaborative culture that values diversity and innovation, while making a meaningful impact in the public sector through cutting-edge GIS technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees at Esri UK on LinkedIn or attend industry events. Building connections can give us insider info and might just land you an interview.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or demo showcasing how you’d use ArcGIS to solve a real-world problem. This will demonstrate your passion and expertise directly to the hiring team.
✨Tip Number 3
Be ready for the chat! Brush up on common interview questions related to GIS and customer success. We want to see how you think on your feet and how well you can communicate complex ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Esri UK.
We think you need these skills to ace Customer Success Consultant in Belfast
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for using technology to solve real-world challenges shine through. We want to see how passionate you are about GIS and its impact on the public sector!
Tailor Your Application:Make sure to customise your application to highlight your experience with the ArcGIS platform and any relevant projects. We love seeing how your skills align with what we do at Esri UK!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, so make sure to articulate your thoughts without unnecessary fluff. This will help us understand your value quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Esri Ireland
✨Know Your GIS Stuff
Make sure you brush up on your knowledge of the ArcGIS platform and its applications. Be ready to discuss how GIS can solve real-world challenges, especially in the public sector. This will show that you're not just familiar with the technology but also understand its impact.
✨Practice Your Presentation Skills
As a Customer Success Consultant, you'll need to deliver engaging demonstrations. Practise presenting technical solutions clearly and confidently. You might even want to prepare a mock demo to showcase your skills during the interview.
✨Build Rapport with Interviewers
Show your strong relationship-building skills right from the start. Engage with your interviewers, ask questions, and listen actively. This will demonstrate your ability to connect with customers and colleagues alike.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss specific examples where you've used analytical thinking to tackle challenges. This could be in previous roles or projects. Showing how you approach problem-solving will resonate well with the interviewers.
