At a Glance
- Tasks: Support projects by ensuring accurate information and smooth processes for our customers.
- Company: Esri UK, a leader in mapping technology with a passion for improving lives.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Opportunities for growth and development in a diverse and inclusive workplace.
- Why this job: Make a real difference by helping customers succeed with innovative technology.
- Qualifications: Strong communication skills, attention to detail, and a knack for organisation.
The predicted salary is between 27810 - 27810 £ per year.
Esri UK uses mapping technology to help our customers solve the world’s most complex challenges. Our passion for improving quality of life through geography is at the heart of everything we do. We support governments, universities and businesses worldwide to save money, improve society, and protect our environment through a deeper understanding of the changing world around them.
The purpose of our Services team is simple: help our customers to be successful with our technology. As a Services Support Administrator, you'll play a vital role behind the scenes ensuring our day to day processes are followed so projects run smoothly, customers receive accurate information and our teams can focus on delivering successful outcomes.
You will join our experienced and supportive Services Support team who enjoy sharing knowledge and helping each other succeed. You will develop skills in business operations, project support, financial administration and continuous improvement. Typical activities include setting up new projects in our systems, checking information for accuracy, responding to colleague enquiries, maintaining records and supporting month-end administration activities.
Your responsibilities will include:
- Follow our processes to help ensure accurate financial and project reporting to customers and colleagues, completing week and month end tasks within the required timescales.
- Look after the team email account, responding to queries from around the company, particularly related to financial queries associated with our Services.
- Quality Assurance – review and check the setup of new projects, enabling the project to commence.
- Identifying Areas for Business Improvement – You will be encouraged to identify areas where business processes may be improved and contribute to the roll out of changes to business processes.
- Collaborate with your team - You will work with colleagues as part of the Services Support Team as well as with the wider Services team and stakeholders.
- Grow and develop your expertise and responsibilities as you gain a deeper understanding of our systems and processes.
Throughout your time with Esri UK, you will be provided with the training, feedback, coaching and mentoring that you need to be a success in this role and indeed, any future roles as you develop your career with us.
This would be a great career move if you:
- Are a good communicator, organised and looking for a role where you can make a difference by being a really great administrator.
- You should take pride in doing a great job, with an attention to detail and a love of processes.
- Multi-tasking, time management and working to deadlines will be second nature to you.
- Whilst it is not essential, it would be beneficial if you enjoy working with financial data and have some previous experience working in an administrator role.
- Our key systems use Microsoft and Salesforce, full training will be provided but please do tell us about any relevant experience you have.
Working hours and location:
Choose a working pattern that suits you – full-time or part-time (minimum 22.5 hours), home-based or hybrid. You are welcome to be home based or work on a hybrid basis working from our Cambridge or Aylesbury offices. Some full day and overnight meetings will be required to attend approx. bi-monthly team and company meetings. These are usually held in Birmingham, Aylesbury, London or Cambridge.
You must be entitled to work in the UK, and because of the types of data and clients we work with you must be able to hold SC Security Clearance (we will arrange this for you).
Education / Skills:
We are open to receiving applications from a variety of educational backgrounds and industries.
Salary: from £27,810
How to apply:
Please apply online via our website www.esriuk.com with your CV and covering letter, including your salary expectations.
A little more about our culture:
We’re a thriving organisation offering the stability of a financially secure, market-leading technology company. We encourage teamwork, celebrate contributions, and reward success with a generous bonus scheme and strong benefits.
Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers. We’re here to listen to and serve our customers, and believe that when our customers are successful, we’re successful.
Services Support Administrator in Aylesbury employer: Esri Ireland
Esri UK is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. With flexible working options, including home-based and hybrid arrangements, employees can enjoy a healthy work-life balance while contributing to meaningful projects that leverage mapping technology for societal improvement. The company offers comprehensive training, a generous bonus scheme, and a commitment to diversity and inclusion, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Services Support Administrator in Aylesbury
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We think you need these skills to ace Services Support Administrator in Aylesbury
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Esri Ireland, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Esri Ireland
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Esri Ireland’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
