At a Glance
- Tasks: Lead a team to support student success and drive innovative initiatives.
- Company: The University of Surrey, a global community focused on life-changing education.
- Benefits: Opportunity to make a real difference in students' lives and develop leadership skills.
- Other info: Collaborative environment with a commitment to equity and inclusion.
- Why this job: Be a key player in shaping student experiences and outcomes at a top university.
- Qualifications: Experience in student support and effective people management required.
The predicted salary is between 40000 - 50000 £ per year.
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
We are looking for an experienced and motivated Student Outcomes and Transitions Manager to lead a high-impact team delivering personalised student success support across the university. In this role, you will lead and develop a team of Student Success Coaches delivering 1:1 coaching, group support, early-intervention outreach, and ongoing case management, oversee the delivery and development of the Student Success Module, and drive innovative, evidence-based initiatives that improve student engagement, retention, progression and graduate outcomes. You will work closely with academic colleagues and professional services to ensure students receive timely, holistic and inclusive support throughout their university journey. You will champion a data-driven, student-led approach, using learning analytics, evaluation and insight to shape operational delivery and continuously improve practice. This is a key leadership role with the opportunity to drive innovation, influence institutional priorities and make a genuine difference to students' lives.
About you
- Has strong experience in student support and driving outcomes-led student development programmes or similar.
- Is an effective people manager with a coaching mindset.
- Can translate data and student insight into meaningful action.
- Enjoys working collaboratively across complex stakeholder environments.
- Is committed to equity of opportunity and experience, and inclusion.
- Has an innovative and intrapreneurial mindset, focused on continuous improvement.
If you're passionate about student success, equity of experience and delivering impact at scale, we'd love to hear from you.
How to apply
Please include a cover letter detailing your interest and relevant skills/experience related to the role, along with your CV and application form as part of the application process. Please note, when uploading your application documents, select the document type you would like to attach and then upload. Repeat this for your CV and cover letter. If you would like to discuss the position informally before applying, please contact Hollie Baker, Associate Director Student Success, via email. Interviews will be held on Tuesday 16th June. An Enhanced DBS check is required for this position.
Student Outcomes and Transitions Manager in Guildford employer: Esrc IAA University of Surrey
The University of Surrey is an exceptional employer, fostering a vibrant and inclusive work culture that prioritises employee development and innovation. As a Student Outcomes and Transitions Manager, you will have the opportunity to lead a dedicated team in enhancing student success while benefiting from a supportive environment that values collaboration and continuous improvement. Located in a dynamic academic setting, the university offers unique advantages such as access to cutting-edge research and a commitment to equity and inclusion, making it a truly rewarding place to work.
Contact Details:
Esrc IAA University of Surrey Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Outcomes and Transitions Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the University of Surrey on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by researching the university's recent initiatives in student support. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission of improving student outcomes.
✨Tip Number 3
Practice our responses to common interview questions, especially around data-driven decision-making and coaching experiences. We need to highlight our ability to translate insights into action, so let’s get those examples ready!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive and genuinely interested in making a difference.
We think you need these skills to ace Student Outcomes and Transitions Manager in Guildford
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to express your passion for student success and how your experience aligns with the role. We want to see your personality come through, so don’t hold back!
Tailor Your CV:Don’t just send a generic CV. Tailor it to highlight your relevant skills and experiences that match the job description. We’re looking for evidence of your impact in previous roles, so make it count!
Follow Application Instructions:Pay close attention to the application instructions. Ensure you upload your documents correctly and select the right document types. We appreciate attention to detail, and it shows you’re serious about the role!
Reach Out for Clarification:If you have any questions or need more info about the role, don’t hesitate to reach out to Hollie Baker. We’re all about open communication, and it’s a great way to show your enthusiasm before applying!
How to prepare for a job interview at Esrc IAA University of Surrey
✨Know Your Stuff
Make sure you thoroughly understand the role of a Student Outcomes and Transitions Manager. Familiarise yourself with the university's mission, values, and current initiatives. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your coaching mindset and how you've driven outcomes-led student development programmes. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Data-Driven Approach
Since the role emphasises a data-driven, student-led approach, come prepared to discuss how you've used data and insights to inform your decisions. Think of examples where your analytical skills have led to improved student engagement or retention.
✨Collaborative Spirit
This position requires working across complex stakeholder environments, so be ready to talk about your experience collaborating with various teams. Share instances where you've built strong relationships and how that has positively impacted student support initiatives.
