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- Tasks: Lead daily operations at Surrey Sports Park, ensuring a safe and welcoming environment.
- Company: Join the University of Surrey, a global community dedicated to life-changing education and research.
- Benefits: Be part of a passionate team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of students and the wider community through sport and wellness.
- Qualifications: Previous supervisory experience and knowledge of health and safety in leisure are essential.
- Other info: Flexible working hours with early mornings, late evenings, and weekends on a rota basis.
The predicted salary is between 36000 - 60000 £ per year.
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
Role & Responsibilities
An opportunity has arisen within the Operations department for a proactive, self‑motivated and highly organised individual to join our team as a Senior Duty Manager. The successful candidate will lead the daily operational delivery of Surrey Sports Park, ensuring a safe, welcoming, and high‑quality experience for all users. The Senior Duty Manager is responsible for supervising front‑line staff, maintaining facility standards, and ensuring compliance with health and safety procedures. The role supports the Operations Manager in delivering excellent customer service, operational efficiency, and a positive team culture. The role will include working early morning, late evenings and weekends on a rota basis.
About you
The successful candidate will have previous experience in a supervisory role in which they handled staff effectively to achieve results. Understanding the importance of Health and Safety in the leisure industry is essential and the candidate should have the ability to deliver a high‑quality service with minimum supervision. The post‑holder will also be adaptable & flexible and will have the ability to deal with customers and their queries and concerns with tact, diplomacy and kindness. Knowledge of integrated management systems and experience of computerised leisure management systems are essential. A First Aid Certificate and National Pool Lifeguard Qualification or equivalent are desirable. An enhanced DBS check will be required for this role.
What’s in it for you?
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community. We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self‑sustaining, well managed and customer service focused business.
How to Apply
To apply, please upload a CV and cover letter outlining why you would be a suitable candidate for the role. If you would like to discuss this role further, please contact Dan Manning, Assistant Director of Sport Operations: dan.manning@surrey.ac.uk
Senior Duty Manager in Guildford employer: Esrc IAA University of Surrey
Contact Detail:
Esrc IAA University of Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Duty Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at or know about the University of Surrey. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the university's values and recent achievements. We want to see that you’re genuinely interested in being part of their mission to deliver an outstanding experience for students and the community.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams and handled customer queries with tact and kindness. This is your chance to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Duty Manager in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Duty Manager role. Highlight your supervisory experience and any relevant qualifications, like your First Aid Certificate or National Pool Lifeguard Qualification. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Surrey Sports Park. Share specific examples of how you've delivered excellent customer service and managed teams effectively in the past.
Showcase Your Health and Safety Knowledge: Since health and safety is crucial in this role, make sure to mention your understanding and experience in this area. We want to know how you’ve ensured compliance in previous positions and how you can bring that knowledge to our operations.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at the University of Surrey!
How to prepare for a job interview at Esrc IAA University of Surrey
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Duty Manager inside out. Familiarise yourself with the operations of Surrey Sports Park and be ready to discuss how your previous supervisory experience aligns with their expectations.
✨Showcase Your Leadership Skills
Be prepared to share specific examples of how you've effectively managed staff in the past. Highlight situations where you’ve improved team performance or resolved conflicts, as this will demonstrate your ability to lead and maintain a positive team culture.
✨Health and Safety First
Since health and safety is crucial in this role, brush up on relevant regulations and best practices. Be ready to discuss how you’ve ensured compliance in previous positions and how you would approach maintaining safety standards at Surrey Sports Park.
✨Customer Service is Key
Think about times when you’ve dealt with customer queries or complaints. Prepare to explain how you handled these situations with tact and diplomacy, as delivering excellent customer service is a big part of the Senior Duty Manager role.