At a Glance
- Tasks: Lead a team to deliver personalised support for student success and transitions.
- Company: The University of Surrey, a global community dedicated to transformative education.
- Benefits: Opportunity to make a real impact on students' lives and career development.
- Other info: Join a culture that values equity, inclusion, and continuous improvement.
- Why this job: Drive innovation and improve student outcomes in a collaborative environment.
- Qualifications: Experience in student support and effective people management skills.
The predicted salary is between 50000 - 70000 £ per year.
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
We are looking for an experienced and motivated Student Outcomes and Transitions Manager to lead a high-impact team delivering personalised student success support across the university. In this role, you will lead and develop a team of Student Success Coaches delivering 1:1 coaching, group support, early-intervention outreach, and ongoing case management, oversee the delivery and development of the Student Success Module, and drive innovative, evidence-based initiatives that improve student engagement, retention, progression and graduate outcomes. You will work closely with academic colleagues and professional services to ensure students receive timely, holistic and inclusive support throughout their university journey.
You will champion a data-driven, student-led approach, using learning analytics, evaluation and insight to shape operational delivery and continuously improve practice. This is a key leadership role with the opportunity to drive innovation, influence institutional priorities and make a genuine difference to students' lives.
About you
- Has strong experience in student support and driving outcomes-led student development programmes or similar.
- Is an effective people manager with a coaching mindset.
- Can translate data and student insight into meaningful action.
- Enjoys working collaboratively across complex stakeholder environments.
- Is committed to equity of opportunity and experience, and inclusion.
- Has an innovative and intrapreneurial mindset, focused on continuous improvement.
If you're passionate about student success, equity of experience and delivering impact at scale, we'd love to hear from you.
How to apply
Please include a cover letter detailing your interest and relevant skills/experience related to the role, along with your CV and application form as part of the application process. Please note, when uploading your application documents, select the document type you would like to attach and then upload. Repeat this for your CV and cover letter.
If you would like to discuss the position informally before applying, please contact Hollie Baker, Associate Director Student Success, via email.
Interviews will be held on Tuesday 16th June. An Enhanced DBS check is required for this position.
Lead, Data-Driven Student Success & Transitions in Guildford employer: Esrc IAA University of Surrey
The University of Surrey is an exceptional employer, fostering a vibrant and inclusive work culture that empowers employees to make a significant impact on student success. With a strong commitment to professional development, the university offers numerous growth opportunities and encourages innovative approaches to education, all within a supportive community dedicated to shaping the future of higher education. Located in a dynamic environment, this role provides the chance to lead transformative initiatives that enhance student experiences and outcomes.
Contact Details:
Esrc IAA University of Surrey Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead, Data-Driven Student Success & Transitions in Guildford
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Surrey on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the university's recent initiatives in student success. We want to show that we’re not just interested in the role, but also passionate about their mission and how we can contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help us articulate our experience and ideas clearly, especially around data-driven approaches and student support.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Lead, Data-Driven Student Success & Transitions in Guildford
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your passion for student success and how your experience aligns with the role. We want to see your personality come through, so don’t be afraid to let your enthusiasm show!
Tailor Your CV:When applying, tailor your CV to reflect the skills and experiences that are most relevant to the position. Use keywords from the job description to demonstrate that you understand what we’re looking for. This will help us see how you fit into our vision!
Follow Application Instructions:Make sure to follow the application instructions carefully. Upload your documents in the correct format and ensure you’ve included everything we’ve asked for. It shows attention to detail, which is super important in this role!
Reach Out for Clarification:If you have any questions about the role or the application process, don’t hesitate to reach out to Hollie Baker. We’re here to help, and it’s always better to ask than to guess. Good luck!
How to prepare for a job interview at Esrc IAA University of Surrey
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Student Outcomes and Transitions Manager, especially around data-driven approaches and student support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or projects in the past. Highlight your coaching mindset and how you've driven outcomes-led programmes. This is crucial for demonstrating your fit for a leadership role in student success.
✨Be Data Savvy
Since the role emphasises a data-driven approach, be ready to discuss how you've used data and insights to inform decisions in previous roles. Bring specific examples of how your analytical skills have led to improved student engagement or retention.
✨Collaborate and Communicate
This position requires working across various stakeholders, so prepare to discuss your experience in collaborative environments. Think of instances where you've successfully navigated complex relationships and how you ensured inclusive support for students.
