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- Tasks: Lead a dynamic customer service team and drive continuous improvement.
- Company: Espuk, a forward-thinking company focused on exceptional service delivery.
- Benefits: Health cashback plan, pension scheme, and extra annual leave options.
- Why this job: Make a real impact by leading a high-performing team in customer service.
- Qualifications: Strong leadership skills and experience with CRM/ERP systems.
The predicted salary is between 40000 - 50000 £ per year.
Espuk is looking for a Lead Customer Service professional to manage the Ovia Customer Service function in Tamworth. The role includes leading a high-performing team, driving continuous improvement, and ensuring exceptional service delivery.
Candidates should possess strong leadership abilities, performance management skills, and experience with CRM/ERP systems.
The position offers benefits such as a health cashback plan, pension scheme, and options for additional annual leave.
Senior Customer Service & Operations Leader employer: Espuk
Contact Detail:
Espuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Operations Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Espuk on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Senior Customer Service & Operations Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and performance management. We should also think of examples from our past experiences that showcase our ability to drive continuous improvement and deliver exceptional service.
✨Tip Number 3
Showcase our CRM/ERP experience during the interview. We can bring up specific projects where we used these systems to enhance customer service. This will demonstrate our technical skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the team at Espuk.
We think you need these skills to ace Senior Customer Service & Operations Leader
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully managed teams and driven performance improvements in the past.
Tailor Your Experience to the Role: When writing your application, connect your previous roles to the responsibilities of the Senior Customer Service & Operations Leader position. We love seeing how your background aligns with what we're looking for!
Be Specific About Your Achievements: Use concrete examples to demonstrate your success in customer service and operations. We appreciate numbers and results that show how you’ve made a difference in your previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Espuk.
How to prepare for a job interview at Espuk
✨Know Your Stuff
Make sure you’re well-versed in the specifics of customer service and operations management. Brush up on your knowledge of CRM/ERP systems, as this will likely come up during the interview. Being able to discuss how you've used these tools to drive performance will impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you’ve led a team to success or improved service delivery. Be ready to discuss your approach to performance management and how you motivate your team to achieve their best.
✨Continuous Improvement Mindset
Espuk is looking for someone who can drive continuous improvement. Come prepared with ideas or strategies you’ve implemented in the past that have led to enhanced service delivery. This shows that you’re proactive and committed to excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges the Ovia Customer Service function is currently facing. This not only shows your interest but also helps you gauge if the role is the right fit for you.