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- Tasks: Lead a high-performing customer service team and drive continuous improvement.
- Company: Join Espuk, a forward-thinking company focused on exceptional service delivery.
- Benefits: Enjoy a health cashback plan, pension scheme, and extra annual leave options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by leading a team to deliver outstanding customer experiences.
- Qualifications: Strong leadership skills and experience with CRM/ERP systems required.
The predicted salary is between 40000 - 50000 £ per year.
Espuk is looking for a Lead Customer Service professional to manage the Ovia Customer Service function in Tamworth. The role includes leading a high-performing team, driving continuous improvement, and ensuring exceptional service delivery.
Candidates should possess strong leadership abilities, performance management skills, and experience with CRM/ERP systems.
The position offers benefits such as a health cashback plan, pension scheme, and options for additional annual leave.
Senior Customer Service & Operations Leader in London employer: Espuk
Contact Detail:
Espuk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Operations Leader in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service and operations field. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for the interview by researching Espuk and their customer service approach. We want to show them that you’re not just another candidate, but someone who truly understands their values and can lead a high-performing team.
✨Tip Number 3
Showcase your leadership skills during the interview. We need to demonstrate how you’ve driven continuous improvement in past roles. Use specific examples to highlight your performance management skills and experience with CRM/ERP systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to make a difference in customer service.
We think you need these skills to ace Senior Customer Service & Operations Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant experience with CRM/ERP systems to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and operations. Share specific examples of how you've driven continuous improvement in previous roles, as this will really catch our eye!
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your achievements! Use metrics and examples to demonstrate how you’ve led high-performing teams and delivered exceptional service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Espuk
✨Know Your Stuff
Make sure you’re well-versed in the specifics of customer service and operations management. Brush up on your knowledge of CRM and ERP systems, as these will likely come up during the interview. Being able to discuss how you've used these tools to drive performance will impress the interviewers.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you’ve led a team to success or improved service delivery. Be ready to discuss your approach to performance management and how you motivate your team to achieve exceptional results.
✨Continuous Improvement Mindset
Espuk is looking for someone who can drive continuous improvement. Come prepared with ideas or strategies you’ve implemented in the past that have led to better service outcomes. This shows that you’re proactive and committed to enhancing customer experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, team dynamics, or specific challenges the customer service function is currently facing. This not only shows your interest but also gives you valuable insights into whether this role is the right fit for you.