At a Glance
- Tasks: Support the Customer Service team with admin tasks and ensure smooth operations.
- Company: Join a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Enjoy extra annual leave, health cashback, pension scheme, and free parking.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Previous customer service or admin experience; strong organisational skills required.
The predicted salary is between 25000 - 32000 € per year.
Responsible for providing comprehensive administrative support for the daily operations of the Customer Service team and wider departments. Ensuring the smooth coordination of internal processes, reporting, outbound logistics, and cross‑functional communication.
Main Duties
- Providing comprehensive administrative support, coordinating with various departments throughout the organization.
- Managing daily delivery reports liaising with carriers, Customer Service, and the warehouse to resolve any delivery issues.
- Coordinating with carriers, tracking deliveries, obtaining Proof of Deliveries (PODs), and managing claims arising from any failed deliveries.
- Cross‑checking carrier invoices against the claims to ensure accuracy.
- Analyzing carrier performance data, identifying trends and root causes of failed deliveries, such as address issues, weather delays, or logistic failures, and preparing reports for the senior team.
- Working collaboratively with the warehouse, upgrading/amending customer orders, running reports and ensuring customer orders are dispatched without issue.
- Liaising with the warehouse to investigate delivery incidents, identify issues, analyze trends, collate information, and report findings to the senior team.
- Monitoring marketing board stock levels, back orders, raising work orders when required, and providing regular updates to the relevant departments.
- Coordinating and scheduling deliveries with key customers.
- Liaising with returns/quality and customer service teams to coordinate goods collections with external carriers.
- Monitoring carrier performance and producing data‑driven reports to support the improvement of collections.
- Capturing quality enquiries/returns received through customer service, analyzing trends, ensuring investigations are completed thoroughly, and raising repeated item issues.
- Attending monthly meetings with the Quality department to report on findings and gather feedback to relay to the Customer Service department.
- Preparing and finalizing the necessary courier customs clearance documentation for Irish deliveries and returns.
- Handling sample requests, processing marketing orders, replacement orders, and managing internal orders across affiliated companies.
- Scanning and verifying documents for upload to our archive system.
- Providing support for house accounts.
- Working with various departments to troubleshoot and resolve operational challenges, ensuring minimal disruption to customers.
- Managing switchboard overflow, supporting and covering for customer service advisors and returns coordinators.
- Performing any other administrative tasks as needed to support customer service and the broader Ovia team.
Skills and Experience
- The ideal candidate should be personable and professional, with a strong focus on efficiency and accuracy.
- They should demonstrate initiative, adaptability, and the ability to prioritize effectively in this role.
- This role requires a keen eye for detail, strong organizational skills, and the ability to manage multiple tasks simultaneously.
- They must be able to collaborate effectively in a team while also managing their individual workload and time efficiently.
- They should demonstrate a proactive approach to resolving challenges and exceeding customer expectations.
- They should be able to work under pressure and adapt easily to change.
- Experience with Word, Outlook and Excel is essential.
- Experience with a Sage‑similar ERP system would be beneficial.
- Previous experience of customer service/administration is required.
Benefits
- Option to purchase up to 5 extra days annual leave
- Health Cashback Plan
- Pension Scheme
- Life Assurance
- Free Parking
Location: Scolmore House, Tamworth, B79 7UL
Customer Service Operations Support employer: Espuk
At Ovia, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and efficiency. Located in the heart of Tamworth, our team enjoys a range of benefits including a health cashback plan, pension scheme, and the option to purchase additional annual leave, all while working in a dynamic environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operations Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their customer service operations. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Service Operations Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative support experience and any relevant customer service roles to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed tasks similar to those listed in the job description, and don’t forget to show off your personality!
Showcase Your Skills:We love candidates who can demonstrate their organisational skills and attention to detail. Mention any tools or software you’ve used, like Word, Outlook, or Excel, and how they helped you in previous roles.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Espuk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Customer Service Operations Support role. Familiarise yourself with the key duties like managing delivery reports and liaising with carriers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured accuracy in your work, as these are crucial for the job.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved operational challenges or improved processes in previous roles. Highlight your proactive approach and how you collaborated with others to exceed customer expectations. This will illustrate your ability to adapt and thrive under pressure.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the team dynamics, company culture, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
