At a Glance
- Tasks: Support tenants during housing improvements and ensure their voices are heard.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and a supportive work culture.
- Other info: Hybrid working with opportunities for career growth and community engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills, organisation, and proficiency in Microsoft Office.
The predicted salary is between 32597 - 35412 £ per year.
Role: Project Liaison Officer
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday, between the hours of 8:30am – 5:00pm
Worker Type: Hybrid Worker
Salary: Grade F - Starting Salary is £32,597 (Level one) rising to £35,412 (Level four)
Location: Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other offices including Loxley House (NG2 3NG) and work sites, as needed.
About the Role
We are looking for a proactive and customer-focused Project Liaison Officer to join Nottingham City Council Housing Services within our Assets team. This role is central to ensuring residents are supported, informed, and listened to throughout improvement works, with a strong focus on Damp & Mould and Legal Disrepair programmes. Acting as the key point of contact, you will build positive relationships with tenants and leaseholders, coordinating communication between customers, contractors, and internal teams. You will support the delivery of works by managing enquiries, resolving issues, and ensuring concerns – particularly around damp, mould, and disrepair – are handled promptly, sensitively, and in line with policy and legislation. You will play a vital role in improving customer experience by gathering feedback, providing complaint resolution, reducing access issues, and contributing to service improvement through data and insight. The role involves regular site visits, customer engagement activities, and close collaboration with project teams.
About You
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
- Excellent organisation and prioritisation skills.
- Able to demonstrate skills to improve services and performance for our tenants and leaseholders.
- Proficient in the use of Microsoft Office word processing and spreadsheet software packages.
- Able to develop and present written or verbal information in a clear and concise manner.
- Full Driving licence with access to a vehicle.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Tenant Liaison for Housing Projects (Hybrid) employer: ESPO Trading Limited
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while fostering innovation and collaboration. Join us in making a difference in Nottingham, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison for Housing Projects (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Nottingham City Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Project Liaison Officers. Think about how your skills match the job description, especially around customer service and communication.
✨Tip Number 3
Show your passion for improving lives in Nottingham during your interview. Share examples of how you've made a difference in previous roles, especially in customer-focused positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Tenant Liaison for Housing Projects (Hybrid)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for making a difference shine through. We want to see how your values align with our mission at Nottingham City Council, so don’t hold back on sharing why you’re excited about this role!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your interpersonal skills and any relevant experience that showcases your ability to communicate effectively and improve services for tenants and leaseholders. We love seeing how you meet our requirements!
Be Clear and Concise:When presenting your information, keep it clear and concise. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Project Liaison Officer. Familiarise yourself with the key issues like damp and mould, and how they impact tenants. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with tenants and contractors, be prepared to demonstrate your interpersonal skills. Think of examples where you've effectively communicated or resolved conflicts in the past. This will highlight your ability to build positive relationships, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as a tenant's complaint about disrepair. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure tenant satisfaction while adhering to policies.
✨Bring Evidence of Your Organisational Skills
As organisation is key in this role, come prepared with examples of how you've managed multiple tasks or projects simultaneously. You could even bring a portfolio showcasing your previous work or any relevant data insights that demonstrate your ability to improve services.
