At a Glance
- Tasks: Lead a team to deliver essential bereavement services and manage service outputs effectively.
- Company: Join Nottingham City Council, committed to innovation and inclusivity.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and supportive work culture.
- Other info: Flexible working arrangements available, with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team leadership, excellent communication, and IT skills required.
The predicted salary is between 32597 - 35412 € per year.
Contract Type: Permanent
Working Hours: 37 hours
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) - £35,412 (Level four) per annum (pay award pending)
Location: Wilford Hill Bereavement Services Office, Loughborough Road, West Bridgford, Nottingham, NG2 7FE (free onsite parking)
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role:
- Leadership skills are essential to help support a small team.
- Excellent time management skills to manage service outputs in a busy environment.
- The team is required to fulfill statutory bereavement duties, including compliant administration of cremation and burial processes and accurate maintenance of required records.
- Collaboration with the wider service, colleagues and citizens to ensure the service is delivered in line with the service vision.
- Change and innovation experience to help progress the service improvements within the team.
- The role is varied so experience in finance and IT literacy are valuable skills.
About You:
- Previous experience of leading a team or project, delegating tasks, monitoring team performance, assisting team training and development.
- Excellent working knowledge of Microsoft Office packages.
- Ability to develop service specific IT software packages including case and document management systems to suit requirements.
- Excellent communication skills with the ability to communicate effectively with a diverse range of customers including vulnerable citizens and their families.
- Highly developed organisational and administrative skills.
- Effectively managing team tasks and projects.
- Handling urgent situations effectively and meeting tight deadlines, focusing on customer service excellence.
- Demonstrating personal commitment to the equality, diversity and inclusion challenges faced by our workforce and Nottingham’s people.
- Advanced understanding of business systems and administrative activities, with the ability to assist in monitoring budgets and providing financial data.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 25.05.2026
Interviews will be held: week commencing 8 June 2026.
Service Delivery Officer Level 5 - Bereavement Services Support employer: ESPO Trading Limited
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive salaries, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while fostering innovation and collaboration. Located in West Bridgford, our office provides free onsite parking and a dynamic environment where your leadership skills can thrive as you contribute to vital bereavement services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Officer Level 5 - Bereavement Services Support
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Nottingham City Council. Understand their values and how they support their staff. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership skills and experience can benefit the bereavement services team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to connect with diverse groups, especially vulnerable citizens. Share examples of how you've successfully navigated challenging conversations in the past.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team dynamics. This shows that you're engaged and serious about the position. Plus, it gives you a chance to see if this is the right fit for you too!
We think you need these skills to ace Service Delivery Officer Level 5 - Bereavement Services Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Delivery Officer. We want to see how you can bring your unique flair to our team!
Showcase Your Leadership Skills:Since leadership is key for this role, don’t forget to share examples of how you've successfully led a team or project in the past. We love hearing about your experiences and how you’ve made a difference!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and get straight to the point. We appreciate applications that are easy to read and understand!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us without any hiccups!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Service Delivery Officer in Bereavement Services. Brush up on statutory bereavement duties, and be ready to discuss how your previous experience aligns with these tasks.
✨Showcase Your Leadership Skills
Since leadership is essential for this role, prepare examples of how you've successfully led a team or project. Think about times when you delegated tasks effectively and supported your team’s development.
✨Communicate with Confidence
You’ll need excellent communication skills to engage with a diverse range of customers. Practice articulating your thoughts clearly and empathetically, especially when discussing sensitive topics related to bereavement.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be prepared to share specific examples of how you’ve managed multiple tasks or projects under tight deadlines, focusing on customer service excellence.
