At a Glance
- Tasks: Lead projects to improve services and enhance customer experience in a dynamic environment.
- Company: Join Nottingham City Council, a progressive workplace committed to innovation and inclusivity.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and hybrid working options.
- Other info: Flexible working arrangements and excellent opportunities for career growth.
- Why this job: Make a real difference in your community while developing your skills and career.
- Qualifications: Degree-level qualification or relevant experience in project management or customer service.
The predicted salary is between 32597 - 35412 € per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker
Salary: Starting salary £32,597 (Level one) rising to £35,412 per annum (pro-rata for part-time) (Pay award pending)
Location: Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role
As a Project Officer, you will play a key role in improving how services operate across Development Management. You will lead and support service improvement and change projects focused on improving customer experience, delivery timescales, consistency and quality. Working closely with managers, colleagues and partner teams, you will help turn improvement ideas into practical, sustainable changes that make a real difference to how services run. The role sits at the intersection of business improvement, data, digital working and customer service. You do not need a background in planning to succeed — the role is ideal for someone with experience of working in a customer‑focused or operational environment who enjoys analysing problems, coordinating activity and helping services improve.
About You
The ideal candidate will have:
- A degree‑level qualification or equivalent relevant experience in areas such as business, service delivery, project management, operations, digital, performance, or a related field.
- Experience of working in a customer‑focused or service‑led organisation, where improving processes, delivery outcomes or customer experience is a key part of the role.
- Demonstrable experience of supporting or delivering projects, service improvements or change initiatives, including planning activity, tracking progress and working with stakeholders.
- Strong analytical, organisational and communication skills, with the ability to work with data, prepare clear reports or briefings, and explain information to a range of audiences.
Closing Date: Tuesday, 25th May 2026
Interviews will be held: early June 2026
Project Officer employer: ESPO Trading Limited
Nottingham City Council is an exceptional employer that prioritises innovation, inclusivity, and employee development. With a competitive salary, generous leave entitlement, and a robust pension scheme, we foster a supportive work culture where your contributions can truly make a difference in the community. Join us in our mission to enhance the lives of Nottingham's residents while enjoying the flexibility of hybrid working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Project Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Nottingham City Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Project Officer roles. Think about how your experience aligns with their needs, especially around service improvement and customer focus.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples of how you've improved processes or customer experiences in past roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Nottingham City Council.
We think you need these skills to ace Project Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Project Officer role. We want to see how you can contribute to improving services and customer experience, so don’t hold back!
Showcase Your Experience:When detailing your past roles, focus on your experience in customer-focused environments and any projects you've led or supported. We love seeing examples of how you've made a difference in previous positions!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your achievements and how they relate to the job description. We appreciate well-structured applications that are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Project Officer role and its responsibilities. Familiarise yourself with the key aspects of service improvement, customer experience, and project management. This will help you articulate how your skills and experiences align with what Nottingham City Council is looking for.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, prepare examples of how you've used data to drive improvements in previous roles. Be ready to discuss specific projects where your analysis led to tangible outcomes, as this will demonstrate your capability to contribute effectively to the team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or the council's vision for service improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Your Communication Skills
As communication is key in this role, practice explaining complex ideas clearly and concisely. You might be asked to present information or reports, so being able to convey your thoughts effectively will set you apart from other candidates.
