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- Tasks: Support Leicestershire residents with information and advice on health and wellbeing.
- Company: Leicestershire County Council, committed to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Open to flexible working arrangements and a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping people navigate their needs and access vital services.
- Qualifications: NVQ 2 in Business Administration or equivalent experience, excellent communication skills.
The predicted salary is between 26832 - 28146 £ per year.
Do you enjoy supporting residents of Leicestershire with information and advice around their needs? If so, why not consider joining us as an Integrated Lifestyle Advisor.
About the Role
The post holder's key role is to undertake telephone triage of referrals which come into the service. The aim is to provide information, advice, signposting and/or make referrals to multi‑agency partners utilising established pathways. This includes referrals relating to a wide range of health and wellbeing themed topics including homelessness prevention. To receive phone calls from members of the public in relation to several service pathways and to deal with calls efficiently and effectively.
About You
To apply for this post, you must:
- NVQ 2 in Business Administration or equivalent relevant qualification or experience
- Experience of liaising with customers/clients via a range of methods
- Experience of working in a customer facing role or environment
- Experience of accurately capturing, storing and retrieving information to meet organisational and customer need
- Excellent communication skills both written and verbal
- Able to adapt to dealing with all kinds of customers in order to assist them adequately
- Be competent in using Microsoft Office applications including Word and Excel
In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Danny Saines (Operations Manager - Integrated Lifestyles) Telephone: 0116 305 2477
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
By applying for this post, you agree to our Terms and Conditions.
Integrated Lifestyle Advisor employer: ESPO Trading Limited
Contact Detail:
ESPO Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Lifestyle Advisor
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Integrated Lifestyle Advisor position and the key responsibilities. This way, when you get that interview, you can show off your knowledge and passion for helping residents in Leicestershire.
✨Tip Number 2
Practice makes perfect! Do some mock interviews with friends or family. Focus on common questions related to customer service and communication skills, as these are crucial for this role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! When you're in the interview, let your genuine interest in supporting the community shine through. Share personal experiences that highlight your skills and commitment to making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to upload a solid supporting statement that clearly outlines how you meet the criteria. We want to see what makes you a great fit!
We think you need these skills to ace Integrated Lifestyle Advisor
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the criteria listed in the job description. We want to see how you can bring your unique skills to the role!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written communication prowess. Keep it clear, concise, and engaging – we want to see your personality shine through!
Be Specific About Your Experience: When detailing your past roles, be specific about your experiences that relate to customer service and information management. We love seeing real examples of how you've made a difference in previous positions.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can. Head over to our website and hit that apply button!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Integrated Lifestyle Advisor role. Familiarise yourself with the key responsibilities, especially around telephone triage and multi-agency referrals. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively liaised with customers in the past. Think about specific situations where your communication made a difference, whether it was resolving an issue or providing vital information.
✨Demonstrate Your Adaptability
The job requires dealing with a variety of customers and situations. Be ready to discuss times when you've had to adapt your approach to meet different needs. This could be anything from handling difficult calls to adjusting your communication style based on the audience.
✨Prepare Your Supporting Statement
Don't forget the importance of your supporting statement! Use it to highlight how your qualifications and experiences align with the criteria listed in the job description. Make it personal and relevant, as this is your chance to stand out before the interview even begins.