At a Glance
- Tasks: Provide technical support for housing repairs and ensure accurate work orders.
- Company: Join a dynamic team dedicated to enhancing customer service in housing.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Exciting career path with a focus on continuous improvement and teamwork.
- Why this job: Make a real difference in people's lives through effective housing solutions.
- Qualifications: Knowledge of housing maintenance and strong communication skills required.
The predicted salary is between 32000 - 40000 £ per year.
We’ve got an exciting opportunity available for talented individuals to join our team as Triage Officers - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
About the Role
We are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs, validating work orders, and ensuring repairs are prioritised appropriately.
You’ll work closely with the Customer Service Centre, Business Services planning colleagues, residents and contractors to ensure repair requests are accurate, cost-effective, and aligned with service level agreements. Your responsibilities will include reviewing work orders, contacting residents to clarify repair needs and applying policy frameworks to assign response times.
You’ll also help identify service trends, elevate complex cases and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with Housing Repair knowledge, strong communication skills, a proactive approach, and a commitment to delivering excellent customer service.
About You
The ideal candidate will have:
- Understanding of social housing maintenance standards and repairs diagnostics.
- Ability to interpret technical repair information and apply policy judgements.
- Understanding of Awaab’s Law and emergency repair protocols.
- Evidence of working successfully in partnership across different sectors, building and maintaining good working relationships.
- Drive and motivation, ability to deliver against challenging objectives.
- Problem-solving and decision-making in a fast-paced environment.
Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.
Closing Date: 13th August 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Interview date: w/c 24th August 2026 – please note this is subject to change.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk.
Housing Services Triage Officer NCCHS employer: ESPO Trading Limited
Leicestershire County Council is an excellent employer, offering a supportive work culture that prioritises staff wellbeing and flexible working options. As an AMHP Team Manager, you will have the opportunity to lead a dedicated team in a meaningful role that directly impacts mental health services, with ample opportunities for professional growth and development in a collaborative environment.
