At a Glance
- Tasks: Support tenants and manage housing applications while promoting community involvement.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives and communities across Nottingham.
- Qualifications: Experience in housing and strong customer service skills required.
The predicted salary is between 13412 - 13847 £ per year.
Role: Housing Officer
Contract Type: Permanent
Working Hours: 18.5 hours per week, Thursday, Friday and alternate Wednesdays, between the hours of 8:30am - 4:50pm
Worker Type: Hybrid Worker
Salary: Salary Grade D - £26,824 (Level one) rising to £27,694 (Level three) per annum, actual pro rata amount is £13,412 - £13,847 per annum
Location: St Ann’s Housing Office/Radford Housing office is the base for this role, but the postholder will be required to be able to travel anywhere within Nottingham City.
About the Role
As a Housing Officer within Nottingham City Council’s Housing Services, you’ll play a vital role in supporting tenants, leaseholders, and applicants across the city. This is a varied and rewarding position where you’ll provide housing advice, assist with tenancy and estate management, and help customers access safe, secure, and affordable homes. You’ll manage a wide range of responsibilities, from processing applications and allocations to supporting customers with rent queries, safeguarding concerns, and tenancy sustainability. The role also involves promoting digital inclusion, tenant involvement, and delivering excellent administrative support to ensure services run smoothly. We’re looking for someone who is organised, empathetic, and committed to delivering high-quality customer service. In return, you’ll have the satisfaction of knowing your work makes a real difference to people’s lives and communities across Nottingham.
About You
The ideal candidate will have:
- Previous experience of working in a housing environment and an ability to learn.
- Ability to demonstrate self-motivation and work proactively with minimum supervision.
- Proven ability to work to a high level of accuracy.
- Demonstrated a supportive approach to managing customer services and relationships, whilst maintaining a professional attitude.
- Ability to react and respond positively to change.
- Ability to remain calm and able to make accurate and timely decisions whilst under pressure and to maintain control of challenging situations.
Closing Date: 12th August 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
If you have any queries about the role or the recruitment process, please contact us via email: recruitment@nottinghamcity.gov.uk
If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support
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