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- Tasks: Support citizens in housing need and prevent homelessness through effective casework.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community by helping those in housing crisis.
- Qualifications: Knowledge of housing legislation and strong communication skills required.
The predicted salary is between 32597 - 35412 £ per year.
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Onsite Worker
Salary: Starting Salary is £32,597 (Level one) rising to £35,412 per annum ‘pro rata for part-time’
Location: Housing Solutions, Loxley House, Station Street, Nottingham, NG2 3NG
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement and access to a generous pension scheme. We strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
About the Role
At Nottingham City Council, we are dedicated to providing housing solutions and support to our citizens. Housing Solutions plays a pivotal role in preventing homelessness and ensuring that all citizens in housing need or crisis receive the assistance they require. We are currently looking for a motivated and empathetic Housing Casework Officer to become valuable members of our statutory homelessness team. If you are passionate about helping citizens in housing need and are dedicated to ensuring universal access to stable housing, we encourage you to apply.
About You
- Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
- Good operational working knowledge of housing legislation in both the public and private sector
- An ability to communicate complex issues on a face to face basis, demonstrating tact, diplomacy, sensitivity and customer care
- An ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
- A commitment to providing a high quality customer focussed service
- An ability to work successfully in partnership across different sectors, building and maintaining good working relationships
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. A DBS enhanced check for a regulated activity is required for this post.
Closing Date: 21 May 2026
Interviews will be held: 04 & 05 June 2026
Housing Casework Officer employer: ESPO Trading Limited
Contact Detail:
ESPO Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Casework Officer
✨Tip Number 1
Get to know the organisation! Research Nottingham City Council and its mission. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing solutions. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of a Housing Casework Officer. Practise answering questions about handling complex cases and providing customer-focused service to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Nottingham City Council and making a positive impact in the community.
We think you need these skills to ace Housing Casework Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Housing Casework Officer. We want to see your passion for helping citizens in housing need shine through!
Showcase Your Knowledge: Demonstrate your understanding of homelessness legislation and housing solutions in your application. We’re looking for candidates who can communicate complex issues clearly, so don’t hold back on sharing your insights!
Highlight Your Customer Care Skills: Since this role is all about providing a high-quality customer-focused service, make sure to include examples of how you've successfully managed sensitive situations in the past. We love seeing empathy in action!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website, as we may close the advert early if we find the right candidate. Get your application in and show us what you've got!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Legislation
Make sure you brush up on your knowledge of homelessness and housing legislation. Being able to discuss specific laws and how they apply to the role will show that you're not just passionate but also well-informed.
✨Showcase Your Empathy
As a Housing Casework Officer, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for individuals in crisis. This will highlight your suitability for the role.
✨Practice Communication Skills
You’ll need to communicate complex issues clearly and sensitively. Practise explaining difficult concepts in simple terms, perhaps with a friend or family member, to ensure you can convey your message effectively during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage a complex workload. Think of specific strategies you use to prioritise tasks and meet deadlines, as this will reassure the interviewers of your ability to handle the demands of the role.