Working Hours: 18.5 hours per week, between 8:30am and 5pm, Thursday, Friday and alternate Wednesdays.
Worker Hybrid Worker
Salary: Grade D - £26,824 (level one) rising to £27,694 (level three) per annum, actual pro rata amount is £13,412 – £13,847 per annum.
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you – people who are innovative, driven, and committed to serving and improving Nottingham. If you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
You can read more about the different benefits offered to colleagues working for Nottingham City Council.
About the Role
As a Homelink Advisor, you will verify the eligibility of applicants joining the housing register, ensure applicants are placed within appropriate priority bands according to the allocation policy, and provide quality customer advice on a wide range of housing options.
- Prepare the weekly advert for all available properties across the partnership and apply the correct eligibility criteria to all advertised properties.
- Maintain effective liaison and relationship building with internal and external representatives.
About You
- Experience working in a housing environment and an ability to learn.
- Ability to make accurate and timely decisions, often in pressurised situations, and to act tactfully and with sensitivity and courtesy at all times, particularly regarding qualification and eligibility of applicants for social housing in accordance with allocations policy.
- Demonstrated a firm but fair approach to managing customer services and relationships whilst maintaining a professional attitude. Evidence of carrying out individual assessments to determine qualification and eligibility for social housing.
- Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure tasks are completed efficiently and on time.
- NVQ Level 2/3 in Housing Management, or willing to work towards a qualification, or a part qualification of the Chartered Institute of Housing.
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI‑generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed. For more information please click here.
Closing Date: 8 July 2026 (11:59pm) – Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
Benefits
- 26 days annual leave (rising to 33 days after five years’ service) + bank holidays, with the ability to buy additional leave annually.
- Access to a generous, defined benefit pension scheme offering 17.9%.
- Smart Working – to support your work life balance.
- Health and wellbeing benefits including access to our Employee Assistance Programme.
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more.
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference. We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled – these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
