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- Tasks: Be the first point of contact for customers and manage referrals in a dynamic care environment.
- Company: Join Leicestershire County Council, dedicated to making a real difference in people's lives.
- Benefits: Flexible working options, supportive culture, and opportunities for personal and professional growth.
- Why this job: Make an impact every day while helping people regain their independence.
- Qualifications: 4 GCSEs A-C including English; experience in social care or customer service preferred.
- Other info: Casual role with varied shifts, perfect for students seeking meaningful work.
The predicted salary is between 30000 - 40000 £ per year.
Organisation: Leicestershire County Council
Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA
Working Hours: Casual
Contract Type: Casual
Closing Date: 27th March 2026
Interview Date(s): TBC
This role does not meet the minimum salary requirements for sponsorship; therefore you must already have the right to work in the UK in order to apply.
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?
About the Role
The HART service provides several care and support offers under its registration as a domiciliary care service. This includes:
- Reablement, which helps people return home from hospital or prevent them from being admitted to hospital, and regain their independence.
- Homecare support to facilitate the timely discharge from acute and community hospitals.
- Short term crisis support for those experiencing an urgent social care need.
These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.
Key Duties:
- Be the first point of contact for all internal and external customers to the HART Service.
- Provide a comprehensive initial contact and duty function, ensuring that queries, issues and referrals are prioritised accordingly and progressed in line with service response timescale.
- Accept initial referrals into the service and screen against the HART Criteria.
- Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.
- Prioritise urgent referrals to meet key performance indication response times within a two-hour window.
- Programme Service in such a way which maximises the utilisation of all available resources.
This role operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays. The nature of the work may involve the job holder carrying out work outside of normal working hours.
About You:
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
- Experience of working in local government and relevant experience working within an Adult Social Care setting.
- Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
- Experience of working effectively as part of a team, supporting and developing colleagues, and have experience working within a customer service or customer contact centre.
- Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
- Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
- Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.
- A flexible approach to work, access to a vehicle and drivers’ licence and an Enhanced DBS is required.
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For further information regarding this position please contact Jane Wesson, HART Recruitment and Quality Manager.
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV.
Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.
For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Locations Leicestershire County Council, Glenfield, LE3 8RA, GB.
HART Referral, Duty & Programming Officer employer: ESPO Trading Limited
Contact Detail:
ESPO Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HART Referral, Duty & Programming Officer
✨Tip Number 1
Get to know the HART service inside out! Familiarise yourself with their mission and values, as well as the specific duties of the role. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you when it comes to your application.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you articulate your experiences and how they relate to the role. Focus on showcasing your problem-solving skills and customer service experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Don’t forget to include a strong supporting statement that highlights how you meet the criteria. The earlier you apply, the better!
We think you need these skills to ace HART Referral, Duty & Programming Officer
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how you meet the specific criteria listed in the job description. We want to see your unique experiences and skills that align with the role, so don’t hold back!
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to convey information effectively – it’s a great way to make a strong first impression!
Highlight Relevant Experience: Don’t forget to mention any experience you have in local government or adult social care settings. We’re looking for candidates who can manage risk and support customers effectively, so share examples that showcase your expertise in these areas.
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait until the last minute! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at ESPO Trading Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the HART service and its key duties. Familiarise yourself with the types of support offered, such as reablement and crisis support, so you can discuss how your experience aligns with these services.
✨Showcase Your Customer Service Skills
As the first point of contact for customers, it's crucial to demonstrate your customer service experience. Prepare examples of how you've effectively managed queries or issues in previous roles, highlighting your communication skills and ability to prioritise urgent requests.
✨Highlight Your Teamwork Experience
This role requires working closely with colleagues, so be ready to share specific instances where you've collaborated successfully in a team. Discuss how you supported and developed others, as well as how you contributed to achieving common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and quick thinking. Think of scenarios where you've had to manage risk or make decisions under pressure, and be prepared to explain your thought process and the outcomes of your actions.