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- Tasks: Manage consumer collections and resolve queries while supporting clients with a full 360-degree service.
- Company: Join Leicestershire County Council, a diverse and inclusive organisation making a real difference.
- Benefits: Enjoy 25 days annual leave, a local government pension scheme, and study support.
- Other info: Flexible working options available to help balance your work and personal life.
- Why this job: Make an impact in a rewarding role where no two days are the same.
- Qualifications: Experience in consumer collections and strong customer service skills required.
The predicted salary is between 28605 - 31029 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Rd, Glenfield, Leicester LE3 8RA (Training to be carried at Loxley House, Nottingham, NG2 3NG)
Worker Category: Hybrid working
Salary: £28,605 to £31,029 per annum (pro rata for part-time)
Working Hours: 37 Hours per week - (Monday - Thursday 8.30am-5pm, Friday 8.30am-4.30pm)
Contract Type: Permanent
Closing Date: 20th January 2026
Interview Date(s): Interviews will commence the week commencing 26th January 2026
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?
- 25 days Annual Leave + 8 Bank Holidays
- Attractive Local Government Pension Scheme
- Study Support
EMSS are looking for x1 Full-time Debt Resolution Officer to join their expanding, busy team. EMSS are going through an exciting period of growth and has new opportunities available within our team. The role would suit candidates with consumer collections/query management experience who can manage their own ledger and support clients on a full 360-degree service. Your customer service skills will be key.
About the Role
You will have strong experience in consumer collections and query resolution. As part of the team, you’ll be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes. You’ll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets; we want you to be able to support our customers in the best way.
To apply for this post, you must have experience of:
- Full end-to-end ownership of the consumer customer portfolio with specific KPI and collection targets met.
- Ensure queries are prioritised to minimise non-collection risk.
- Work in line with benchmarked best practice, Service User needs and Finance strategy.
- Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent/delay payment.
- Identifying non-collectable debt and collate write-off schedule for processing.
- Identifying the debt required for escalating to legal action and or external debt recovery.
- Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.
You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to provide evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Davide Dulcetta – AR Team Leader
Telephone: 01163050846
To contact me by email, please click here.
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve.
Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click on the apply button. You will need to upload a supporting statement explaining how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when applying for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
By applying for this post, you agree to our Terms and Conditions.
Debt Resolution Officer employer: ESPO Trading Limited
Contact Detail:
ESPO Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Officer
✨Tip Number 1
Get to know the company! Research Leicestershire County Council and understand their values, especially around equality, diversity, and inclusion. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing relationships and resolving queries, think of examples from your past experiences where you've successfully handled difficult situations. We want to see how you can bring that expertise to the Debt Resolution Officer position.
✨Tip Number 3
Prepare for those interview questions! Expect to discuss your experience with consumer collections and query management. Be ready to explain how you've met KPIs in the past and how you can contribute to improving processes at EMSS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, if you have any questions or need support, reach out to Davide Dulcetta directly. He’s there to help you through the process!
We think you need these skills to ace Debt Resolution Officer
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the role of Debt Resolution Officer. Use specific examples from your past work that demonstrate your skills in consumer collections and query management.
Showcase Your Customer Service Skills: Since customer service is key for this role, don’t forget to emphasise your ability to manage relationships and resolve disputes. Share stories that illustrate your approach to helping clients and how you’ve successfully navigated tricky situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your points are easy to understand. This will help us see your qualifications quickly and appreciate your communication skills.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as possible through our website to ensure you don’t miss out!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Stuff
Make sure you brush up on your consumer collections and query management knowledge. Understand the key responsibilities of a Debt Resolution Officer and be ready to discuss how your experience aligns with these tasks. This will show that you're not just interested in the role, but that you genuinely understand what it entails.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you resolved disputes or improved processes, as this will demonstrate your ability to support customers effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle common issues like invoice queries or non-collectable debts. This will help you articulate your thought process and problem-solving skills, which are crucial for this position.
✨Emphasise Your Commitment to Diversity
Leicestershire County Council values equality, diversity, and inclusion. Be prepared to discuss how you have demonstrated these values in your previous roles. Sharing personal experiences or insights on how you can contribute to a diverse workplace will resonate well with the interviewers.