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- Tasks: Be the first point of contact for customers, handling queries and administrative duties.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Enjoy competitive pay, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 22.2 per week – Wednesday, Thursday and Friday
Worker Type: Hybrid
Salary: Starting Salary is £26,824 (Level 1) rising to £27,694 (Level 3) for full time per annum (pro rata for part‑time)
Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB
We’ve got an exciting opportunity available for talented individuals to join our workforce. Working for Nottingham City Council has great benefits, including competitive pay, great leave entitlement, and access to a generous pension scheme. We strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
About the Role
An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a permanent contract working 3 days per week. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to perform administrative duties including account billing, account investigations, general queries, and mailbox management.
To be a main point of contact within the contact centre and where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner, or external organisation. To undertake a range of administrative duties as and when required to support the Customer Services team, Commercial, and Business development officers. You will be working in a fast‑paced environment where focus and attention to detail while under pressure are essential. This is a hybrid role where during the induction period you will be expected to attend training in the office moving to the hybrid approach once induction and training are complete.
About You
- Customer Service Experience
- Complaints Handling Experience
- Ability to multi‑task, prioritise, and manage time effectively
- Ability to adhere to General Data Protection Regulations
- Strong communication skills both written and verbal
- Strong administration skills
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. The role requires you to participate in the on‑call rota, for which an additional payment is made.
Closing Date: 9th February 2026. Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Customer Retention Officer employer: ESPO Trading Limited
Contact Detail:
ESPO Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Officer
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and complaints handling. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your ability to multi-task and manage time effectively. Share specific examples from your past experiences that demonstrate these skills in action.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Retention Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to the role!
Show Off Your Communication Skills: Since strong communication is key for this position, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally!
Highlight Your Administrative Skills: Don’t forget to mention any relevant administrative experience you have. We’re looking for someone who can juggle multiple tasks efficiently, so give us examples of how you've done this in the past.
Apply Early!: The closing date is 9th February 2026, but we recommend applying as soon as possible. We might close the advert early, so don’t miss out on this exciting opportunity – head over to our website and get your application in!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled complaints or difficult situations in the past. This will show that you understand the role and can handle the fast-paced environment.
✨Familiarise Yourself with the Company
Do a bit of research on Nottingham City Council and the Enviroenergy department. Understanding their values and mission will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. This shows your interest in the role and helps you determine if it’s the right fit for you. Consider asking about team dynamics or what success looks like in this position.
