At a Glance
- Tasks: Build and maintain relationships with customers while providing guidance and support.
- Company: Join ESPO, a dynamic organisation focused on customer service and community impact.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Other info: Opportunities for personal growth and a commitment to inclusivity.
- Why this job: Experience variety daily and make a real difference in customer engagement.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28605 - 31202 € per year.
Organisation: ESPO
Work Location: Barnsdale Way, Grove Park, Enderby, LE19 1ES
Salary: Grade 8 £28,605 - £31,2029 per annum (pro rata for part time)
Working Hours: Full-Time - 37 hours per week
Contract Type: Fixed Term Maternity Cover - 12 Months
Closing Date: 30th March 2026
Interview Date(s): WC 6th April 2026
Do you want a job where no two days are the same? Are you interested in developing and fostering relationships with new and existing customers to enhance customer awareness and increase usage of the team’s frameworks? We are looking for support to the Place & Environment Team, acting as first port of call for all enquiries from customers, suppliers and colleagues.
About the Role
- Supporting the team in all activity designed to build, develop and maintain excellent relationships with customers.
- This will include supporting customers with guidance and advice on using frameworks and benchmarking pricing.
- Customer visits, virtual customer meetings & presentations will be required where appropriate.
- Maintain regular contact with customer facing and operational teams to ensure customers are receiving high levels of customer service and that outstanding issues are dealt with to the satisfaction of customers.
- Foster relationships with key suppliers to maximise awareness of the market and develop business opportunities, ensuring there is a consistent link between framework suppliers and customers to increase ESPO framework exposure and sign posting back to ESPO.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Relevant qualification and experience in the following areas;
- Experience of working in a customer service/sales environment and experience of public sector procurement, being able to provide introductory information & support to customers.
- Experience of handling customer enquiries on the telephone and by email with excellent communication skills and a good standard of oral and written English language.
- Able to use initiative to shape the role and take responsibility for own work and able to manage time effectively to ensure tasks are completed and deadlines are met.
- Experience of working with Microsoft Office, including Excel to produce reports, graphs and chart.
- Experience of working with large amounts of data to produce analysis and reports.
- Experience of meeting with customers and/or suppliers in person or virtually including giving presentations.
- Experience of organising and co-ordinating events or similar activities including webinars.
- Experience of working with a Customer Relationship Management system.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our customers. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
What we offer
- Flexible working opportunities and access to employee benefits portal with car lease scheme.
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years' service), and a scheme to buy additional leave.
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development.
- Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Rachel Selwyn Smith Email: r.morton@espo.org
How to Apply
At ESPO, we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raise a ticket via our online portal https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Customer Relationship Advisor employer: ESPO Trading Limited
ESPO is an exceptional employer that values diversity and inclusivity, offering a dynamic work environment where no two days are the same. Located in the vibrant area of Grove Park, Enderby, employees benefit from flexible working opportunities, generous annual leave, and a supportive local government pension scheme. With a strong commitment to employee growth and development, ESPO fosters a culture of learning and collaboration, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor
✨Tip Number 1
Get to know the company! Research ESPO and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and suppliers, it's crucial to articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to include a strong supporting statement that highlights how you meet the criteria listed in the job description.
We think you need these skills to ace Customer Relationship Advisor
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how you meet the specific criteria listed in the job description. We want to see your personality shine through while demonstrating your relevant experience!
Show Off Your Communication Skills:Since this role is all about building relationships, use your application to showcase your excellent communication skills. Whether it’s through clear writing or engaging examples, let us know how you connect with customers.
Be Specific with Your Experience:When detailing your experience, be specific! Use examples that relate directly to customer service and procurement. We love seeing how you've handled enquiries or organised events in the past.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can. Plus, applying early gives you peace of mind!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled enquiries and built relationships in previous roles. This will show that you understand the importance of customer satisfaction and can bring that expertise to the team.
✨Show Off Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers, both over the phone and via email. You might even want to rehearse a mock presentation to demonstrate your skills!
✨Get Familiar with Microsoft Office
As you'll be using Excel for reports and data analysis, make sure you're comfortable with it. Brush up on creating graphs and charts, and be prepared to discuss any relevant experience you have with data management during the interview.
✨Understand ESPO's Values
Take some time to research ESPO and its commitment to accessible and inclusive services. Be ready to discuss how your values align with theirs and provide examples of how you've contributed to similar initiatives in the past. This will show that you're not just a fit for the role, but also for the organisation's culture.
