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- Tasks: Be the friendly face of our team, helping customers and handling inquiries.
- Company: Join a public service organisation dedicated to serving the community.
- Benefits: Enjoy flexible working arrangements and part-time hours.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: This hybrid role allows you to balance work and life effectively.
The predicted salary is between 15600 - 24000 £ per year.
A public service organization in East Midlands is seeking a part-time Customer Service Representative to join the Enviroenergy team. You will be the first point of contact for customers, assisting with inquiries and performing administrative tasks.
Ideal candidates will have:
- Experience in customer service and complaints handling
- Strong communication skills
- The ability to work effectively under pressure
This hybrid role offers flexible working arrangements and the opportunity to serve the community.
Customer Experience Officer – Hybrid (3 days/wk) employer: ESPO Trading Limited
Contact Detail:
ESPO Trading Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Officer – Hybrid (3 days/wk)
✨Tip Number 1
Make sure to research the organisation before your interview. Knowing their values and mission will help you tailor your responses and show that you're genuinely interested in serving the community.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or complaints, as this role is all about effective communication and problem-solving under pressure.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being personable and approachable is key in customer service roles, so let your personality shine through during interviews.
✨Tip Number 4
Apply through our website for a smoother process. We want to see your application, and applying directly helps us keep track of your journey with us!
We think you need these skills to ace Customer Experience Officer – Hybrid (3 days/wk)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service and complaints handling. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. We love a good story, so feel free to share examples of how you've effectively communicated with customers in the past.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember that this is a professional application. Strike a balance between being approachable and maintaining professionalism to show us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ESPO Trading Limited
✨Know Your Customer Service Basics
Brush up on your customer service principles and complaints handling techniques. Be ready to share specific examples from your past experiences that demonstrate your ability to handle inquiries effectively and resolve issues under pressure.
✨Showcase Your Communication Skills
During the interview, focus on how you communicate. Practice clear and concise responses, and don’t hesitate to ask clarifying questions if needed. This will show your potential employer that you’re proactive and engaged.
✨Research the Organisation
Familiarise yourself with the public service organisation and its mission. Understanding their values and community impact will help you tailor your answers and show genuine interest in the role and the team.
✨Prepare for Hybrid Work Questions
Since this is a hybrid role, be prepared to discuss how you manage your time and productivity when working remotely. Share strategies you’ve used in the past to stay organised and maintain communication with your team.
