At a Glance
- Tasks: Manage customer returns and failed deliveries while collaborating with various teams.
- Company: Join Leicestershire County Council's dynamic ESPO Operations team.
- Benefits: Enjoy flexible working, generous leave, and a great pension scheme.
- Other info: Opportunities for learning and development in a supportive environment.
- Why this job: Make a real difference by improving customer service and operational efficiency.
- Qualifications: Experience in logistics, strong organisational skills, and problem-solving abilities.
The predicted salary is between 25000 - 30000 £ per year.
Organisation: Leicestershire County Council
Working Hours: Full-time - 37 hours per week
Contract Type: Permanent
Closing Date: 31st July 2026
Interview Date(s): TBC
Are you highly organised, detail-focused and passionate about delivering excellent customer service? Do you enjoy solving problems, analysing data and working collaboratively across teams? If so, ESPO is looking for a Returns Coordinator to join our Operations team.
About the Role
As a Returns Coordinator, you will play a key role in managing the accurate and efficient processing of customer returns and failed deliveries. Working closely with Customer Services, Transport and Warehouse teams, you will ensure issues are resolved quickly, records are maintained accurately and customers receive a high-quality service. You'll also analyse return and delivery data to identify trends, support continuous improvement initiatives and help prevent backlogs that could impact customers by identifying and implementing process improvements in collaboration with the Operations and Customer Experience management teams.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Has experience working in a warehouse, logistics or operational environment.
- Is confident using Microsoft Office and multiple business systems.
- Has excellent attention to detail and strong organisational skills.
- Can manage competing priorities and work independently.
- Enjoys investigating problems and finding practical solutions.
- Can communicate effectively with colleagues and customers and demonstrates a positive, proactive and team-focused approach.
- Has experience working towards KPIs and service targets.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our customers. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
What we offer:
- Flexible working opportunities and access to an employee benefits portal.
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years service) and a scheme to buy additional leave.
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development.
- Great office location next to Fosse Park, with free on-site parking and easy access to the M1 and M69.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Bernard Lowrey - Operations Manager
How to Apply
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Returns Coordinator in Leicester employer: ESPO - Public Sector Procurement
Leicestershire County Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Returns Coordinator, you will benefit from flexible working opportunities, generous annual leave, and a strong commitment to inclusivity, all while working in a prime location with easy access to transport links. Join us to be part of a team that values collaboration and continuous improvement, ensuring a rewarding and meaningful career.
Contact Details:
ESPO - Public Sector Procurement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Returns Coordinator in Leicester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ESPO - Public Sector Procurement and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ESPO - Public Sector Procurement!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ESPO - Public Sector Procurement keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Returns Coordinator in Leicester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ESPO - Public Sector Procurement:This is your chance to really connect with the team at ESPO - Public Sector Procurement. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ESPO - Public Sector Procurement
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ESPO - Public Sector Procurement.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ESPO - Public Sector Procurement that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ESPO - Public Sector Procurement. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
