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- Tasks: Lead a high-efficiency IT Applications Support team and simplify complex IT applications.
- Company: Join ESPO, a dynamic organisation focused on innovation and collaboration.
- Benefits: Enjoy flexible working, 28 days annual leave, and access to employee benefits.
- Why this job: Make a real impact by driving stability and innovation in core applications.
- Qualifications: Degree or equivalent experience in application support and team management.
- Other info: Opportunity for career growth in a supportive and engaging environment.
The predicted salary is between 36000 - 60000 £ per year.
Working Hours: Full-time, 37 hours per week
Contract Type: Permanent
Closing Date: 1st March 2026
Interview Date(s): TBC
Are you looking to lead a high-efficiency IT Applications Support team? Ready to support and turn complex IT applications into simple, reliable services? Drive stability, innovation, and value across our core ERP and WMS applications.
About the Role
Based at ESPO’s Grove Park facility in Leicester, this role is an integral part of the ESPO IT Department’s Application Support Team, providing technical support and leading a high-efficiency Applications Team. The IT Department helps to keep the business performing at an optimal level in terms of systems, networks, hardware and cyber security services. The Application Support Manager is responsible for managing the Application Support Team, providing leadership and quality assurance for the overall integrity of the team’s outputs. Champion an innovative and collaborative ethos that stimulates and enables the development of fit-for-purpose information and technology-based business solutions that are supportable and deliver the required benefits. Specialises in integrations between various systems, notably technical interactions between the corporate e-commerce website and the ERP. Support and assist with delivery of other integrations including PunchOut options between customer systems and the ESPO website, and a variety of bespoke integrations between external parties, the website, WMS, and ERP systems. Participate and lead in IT or business-driven projects, including technical solutions design and development. Ensure BAU support services relating to business applications. Assist with BAU systems administration of the ERP, associated databases, and related processes. Lead and support application development.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- A degree or achieved proficiency in SFIA skills at level 4 or be able to demonstrate experience of assisting in developing, designing and delivering an effective application support service.
- Proven substantial information and/or technology experience with evidence of operating at a senior level in a substantial IT department.
- Experience of working with a wide range of information services and technology vendors and proactively perform at managing the associated contracts.
- Experience of developing technical documentation including solution specifications, work packages and information and technology roadmaps.
- Have a record of team management experience or an ILM qualification.
- Stakeholder engagement and influencing at all levels within a large complex organisation.
- Experience of producing high-level designs for new solutions.
- Knowledge of current legislative requirements, governance and relevant policies and procedures associated with the management of information and technology.
In addition, we expect you to share ESPO values and will ask you to evidence when you have demonstrated them as part of the interview process. Reasonable adjustments will be considered for applicants with a disability.
What we offer: Flexible working opportunities and access to employee benefits portal with car lease scheme. 28 days annual leave plus.
IT Applications Support Manager in Leicester employer: ESPO - Public Sector Procurement
Contact Detail:
ESPO - Public Sector Procurement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Applications Support Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at ESPO or similar organisations. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for IT Applications Support roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams or projects in the past. We want to see how you can drive stability and innovation!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ESPO.
We think you need these skills to ace IT Applications Support Manager in Leicester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in IT applications support. We want to see how you've led teams and managed projects, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ESPO - Public Sector Procurement
✨Know Your Tech Inside Out
Make sure you’re well-versed in the specific IT applications and systems mentioned in the job description. Brush up on your knowledge of ERP and WMS applications, as well as any integrations like PunchOut options. Being able to discuss these confidently will show that you’re ready to lead the Applications Support Team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you’ve led projects or improved processes. This role requires strong leadership, so be ready to demonstrate your ability to inspire and guide a team towards achieving high efficiency.
✨Engage with Stakeholders
Since stakeholder engagement is key, think of instances where you’ve influenced decisions or collaborated with various departments. Be prepared to discuss how you can build relationships and communicate effectively at all levels within a complex organisation.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios related to application support during the interview. Show how you approach problem-solving, especially in terms of delivering technical solutions and ensuring business continuity. This will highlight your capability to manage BAU support services effectively.