At a Glance
- Tasks: Lead a new rental operation, ensuring exceptional customer service and daily management.
- Company: Join Van Mossel, a family-owned automotive leader with a vibrant culture.
- Benefits: Competitive salary, 30 days leave, discounts, and continuous training.
- Other info: Dynamic environment with opportunities for self-development and career growth.
- Why this job: Take ownership of a new site and build a customer base from scratch.
- Qualifications: Experience in rental or customer-facing roles; strong leadership and communication skills.
The predicted salary is between 30000 - 34000 € per year.
Van Mossel are launching a brand-new Volkswagen Rent-a-Car & Breeze Campers operation, located at our Isle of Wight dealership, Van Mossel Esplanade. We’re looking for a confident, motivated Rental Supervisor to lead the operation from day one.
This is a rare opportunity to take ownership of a new site, build a customer base from scratch, and work with an exciting and diverse fleet including Škoda, CUPRA and Volkswagen passenger cars, Volkswagen Commercial Vehicles (Transporter, Crafter MWB), California campervans, and lifestyle models including ID. Buzz GTX and Multi-van.
You will oversee the daily operation, deliver exceptional customer service, and play a key role in developing new business across the island. You’ll work closely with our mainland rental teams in Portsmouth, Southampton and Poole, and report directly to the Group Rental Manager.
Why Join Van Mossel Esplanade?
- We are proud to be part of Van Mossel Automotive Group; an award winning, people oriented, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.
- Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.
- At Van Mossel Esplanade, we believe it’s our people who set us apart and drive our company forward as we continue to grow.
If you’d like to be part of our journey, you will receive an excellent benefits package that includes:
- A competitive remuneration package
- A vibrant and professional working environment
- Comprehensive and continuous brand training
- Contributed Company pension scheme
- Discount scheme offering online discounts at various stores, restaurants and gyms
- 30 days annual leave, including bank holidays
Package:
- Hours: Monday to Friday: 8.30am - 5.00pm
Experience in rental, automotive, or customer-facing operations (supervisory experience desirable)
Strong organisational and leadership skills
Commercially minded with the ability to identify and convert new business opportunities
Confident working independently and making operational decisions
Excellent communication and customer service skills
Positive, proactive attitude with a collaborative approach
Full UK driving license
Job Description:
- Oversee the day-to-day running of the new Isle of Wight rental location
- Ensure all rental processes, standards and compliance requirements are met
- Manage vehicle handovers, returns, inspections and fleet presentation
- Conduct daily fleet checks, utilisation monitoring and reporting
- Handle payments, ID checks, pre-authorisations and credit checks accurately
- Manage fines, penalties, damage documentation and excess mileage processes
- Support delivery and collection of vehicles when required
- Build the new location’s customer base through proactive prospecting
- Maintain strong communication with Sales, Aftersales and management teams
Joining Van Mossel Esplanade will provide a challenging and rewarding role with plenty of room for self-development, in line with the Van Mossel motto ‘Driven. By you. For you.’
Does this sound like the company for you? Apply now – we look forward to meeting you!
Rental Supervisor – New Location Launch, Cowes, Isle of Wight employer: Esplanade, Ltd.
At Van Mossel Esplanade, we pride ourselves on being a family-owned business that values its people and fosters a vibrant work culture. As a Rental Supervisor, you will not only lead a new operation in the picturesque Isle of Wight but also enjoy a competitive salary, comprehensive training, and a generous benefits package, including 30 days of annual leave. Join us to take ownership of your role and contribute to our exciting journey in the automotive industry, where your growth and success are our top priorities.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Supervisor – New Location Launch, Cowes, Isle of Wight
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those connected to rental services. Attend local events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your personality! When you get an interview, let your confidence and motivation shine through. Share your ideas on how to build a customer base and improve operations at the new location – they’ll love your enthusiasm!
✨Tip Number 3
Do your homework! Research Van Mossel and their values. Understanding their mission will help you align your answers during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Van Mossel family right from the start.
We think you need these skills to ace Rental Supervisor – New Location Launch, Cowes, Isle of Wight
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Rental Supervisor role. Highlight your experience in rental, automotive, or customer-facing operations, and don’t forget to showcase your leadership skills. We want to see how you can bring value to our new location!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've successfully managed teams or built customer bases in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but let your personality shine through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Esplanade, Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Van Mossel and their new location in Cowes. Understand their values, the fleet they offer, and what sets them apart in the automotive industry. This knowledge will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Leadership Skills
As a Rental Supervisor, you'll need strong organisational and leadership skills. Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight how you can motivate others and ensure exceptional customer service, which is key for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to customer service challenges or operational issues you might face at the new rental location. Practising your responses will help you feel more confident during the interview.
✨Demonstrate Your Commercial Mindset
Since the role involves building a customer base and identifying new business opportunities, be ready to discuss your commercial awareness. Share any ideas you have for attracting customers to the new site and how you would approach developing relationships with local businesses on the Isle of Wight.
